Technical Support Representative I

• Perform first-level troubleshooting for building automation systems (BAS), HVAC controls, lighting controls, and EMS platforms
• Diagnose alarms, device offline issues, connectivity failures, schedule/setpoint issues, or sensor/point discrepancies
• Manage structured ticket queues, including creation, triage, prioritization, and closure
• Make dispatch decisions based on SLAs, site impact, and technical assessment
• Communicate with subcontractors, internal teams, and facility contacts regarding status, resolution steps, and escalations
• Document diagnostics, actions, and outcomes with clarity and accuracy
• Assist with system updates, portal maintenance, and operational support tasks as needed, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Technical Support Representative I (TSR1) - 78665 TEKsystems Round Rock, TX*On-Site HVAC Triage Modbus BACnet Dashboard Operations Alarm Devices HVAC Controls Prioritization Subcontracting Siemens Desigo Smart Buildings Microsoft Outlook Energy Management Diagnostic Skills Business Valuation Automation Systems Facility Operations Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Tridium/Niagara Framework Energy Management Systems Critical Illness Insurance Building Management System Electric Power Distribution Troubleshooting (Problem Solving) Metasys Building Automation System +0

Triage Modbus BACnet Dashboard Operations Alarm Devices HVAC Controls Prioritization Subcontracting Siemens Desigo Smart Buildings Microsoft Outlook Energy Management Diagnostic Skills, * High School Diploma or GED

• 1+ year of experience in technical support, building systems support, controls/HVAC troubleshooting, facilities operations, or related environments
• Strong technical diagnostic skills beyond basic desktop support
• Ability to interpret device alarms, connectivity issues, schedules, or control settings
• Familiarity with ticketing systems, dashboards, or queue-based environments
• Excel/Outlook proficiency, * Exposure to: BAS, EMS, HVAC controls, lighting controls, Niagara/Tridium, BACnet, Modbus, JCI Metasys, Siemens Desigo, Schneider EcoStruxure, Honeywell WEBs, Distech
• Experience in facility operations, building automation, mechanical/electrical service, or energy management
• Working within SLA-driven operational environments

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.