Sales Specialist - Institute for Computational and Data Sciences

• Serve asprimarypoint of contact for ICDS sales activities, includingnew sales, renewals, and storage services
• Respond to complex client inquiries across faculty, researchers, administrators, and staff.
• Assess client needs and recommendappropriate ICDSservices and solutions.
• Prepare and deliver sales proposals and service recommendations.
• Maintain client relationships and support long-term service engagement.
• Lead client relationship management activities, including reporting and record maintenance.
• Act aspointof contact for all ICDS sales fulfillment activities.
• Coordinate with financial, administrative, and technical teams to ensuretimelyfulfillment.
• Facilitate new client onboarding, including account setup, access management, and documentation.
• Lead READ seed credit processes, including Tier 1 requests and support for Tier 2 and 3 requests.
• Manage fulfillment activities for ICDS seed programs.
• Serve aspointof contact for client business support tickets.
• Resolve level 1 technical support issues; coordinate escalations as needed.
• Identifyprocess improvement opportunities to enhance client experience.
• Support external engagement with industry partners and sponsors.
• Represent ICDS at Penn State events and outreach activities.
• Maintain current knowledge of ICDS services and computing resources.

• Experience in professional sales, client services, or account management across varied audiences, including students, faculty, and administrators
• Experience serving as a primary client liaison
• Demonstrated ability to manage multiple priorities independently
• Ability to work with complex computing and storage services

Demonstrated skill sets include:

• Strong client relationship management
• Effective communication with both technical and non-technical audiences
• Working knowledge of high-performance computing or similar environments
• Ability to assess client needs and recommend appropriate solutions
• Cross-functional coordination
• First-level problem resolution
• Strong attention to detail
• Process improvement capability

Multilingual capabilities are a big plus, as they help strengthen client support and expand accessibility., Bachelor's Degree 1+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.