IT Support Technician

Crossroads
Moorpark, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Compensation
$ 52K

Job location

Moorpark, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Software Applications
System Configuration
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Networking Basics
Software Engineering
TCP/IP
Windows Desktop
Computer Network Technologies
Performance Monitor
Patch Management
Server Operating Systems & Platforms
User Accounts

Job description

Seeking a dependable and service-oriented IT Support Technician to provide day-to-day technical support to employees across our organization. This role is the first point of contact for IT related issues and plays a critical role in keeping our operations running smoothly. This is an excellent opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment with room to grow.

Monday-Thursday 6:00am-4:30pm (4/10 Schedule) $22.00-$25.00/hour, * Handle help desk requests, troubleshoot hardware and software issues, and escalate more complex problems to the IT Administrator.

  • Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner.
  • Serve as the first point of contact for technical support requests, providing responsive help desk assistance to end users.
  • Perform routine system updates, patch management, and proactive monitoring to ensure optimal system performance and reliability.
  • Set up, configure, and deploy computers, printers, mobile devices, and required software applications.
  • Ensure all equipment is properly installed, tested, and ready for end-user productivity.
  • Manage user accounts, permissions, and access controls in alignment with company policies.
  • Support the implementation and maintenance of security measures to protect systems, networks, and data.
  • Assist in maintaining Windows desktop and server environments, as well as supporting core networking components to ensure stable connectivity and performance.

Requirements

Do you have experience in Mobile devices?, Do you have a Associate's degree?, * Associates Degree or Trade School

  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
  • Windows operating systems (desktop and server environments)
  • Proficient in Microsoft 365 and Active Directory
  • Experience with hardware troubleshooting and device configuration
  • Ability to create and maintain clear documentation for IT procedures
  • Experience working in a manufacturing environment a plus!

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