Support Engineer
Javen Technologies, Inc
yesterday
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
JuniorJob location
Remote
Tech stack
Microsoft Windows
Computing Platforms
Unix
Computer Programming
Data Transmissions
Monitoring of Systems
IBM Mainframe
Tivoli Management Framework
Job Entry Subsystem 2/3
MVS (OS)
Data Storage Management
Job description
- Monitor, support and troubleshoot production schedules / workflow for operating issues involving failures, degradation and late dependency / successor event correlation using various monitoring tools.
- Triage basic problems, taking corrective action to ensure availability and minimize downtime.
- Ensure the timely process through which production schedules are completed and problems are controlled.
- Follow standard operating procedures, while continuously looking to recommend / establish new procedures or workflow to increase customer service and operational efficiency.
- Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines.
- Resolves moderately complex problem issues and/or processing delays.
- Completes checklists / turnover logs for audit compliance.
- Assist with troubleshooting Remote File / Data Transmission delivery issues.
- Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
- Assist in maintaining technical documentation and standard operating procedures.
- Provides daily support to users and programming groups.
- Works to increase industry knowledge through daily work responsibilities and available resources.
- Completes work assignments in conjunction with senior staff members and other team members as needed.
- Other duties as required.
Requirements
- Undergraduate degree in related field or equivalent 1-3 years of work experience.
- Good communication and interpersonal skills.
- Knowledge of Tape Storage Management (TSM) or other backup software products.
- Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
- Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
- Dependable, flexibility to work weekends and holidays in 24 x 7 working environment.