Help Desk Engineer- LAX

• Provide on-site support to assigned client
• Provide remote technical support to clients and internal teams
• Provide technical documentation for all incident and request management, suggesting efficiencies where appropriate
• Continuous growth in skillset and benchmarks
• Acting as a technical owner and providing VIP client support

Do you have experience in Toast POS?, * Able to commute to El Segundo 3 days/week and Pasadena 2 days/week

• Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya)
• 3-4 years of experience handling T2-3 IT support requests
• Love of learning and willingness to continually grow
• Proactive in identifying and resolving issues before escalation
• Interest in process improvement and contributing to team success
• Eligible for badging at LAX through fingerprinting background process
• Preferred: experience with POS hardware and software, especially Toast POS, kiosk, and backend set up, * Experience with: Microsoft: Identity and Access Administrator Associate, Security Operations Analyst Associate, Security, Compliance, and Identity Fundamentals, Power Platform Fundamentals; Azure Fundamentals, Administrator Associate, Solutions Architect Expert; Addigy ACE; VMware Certified Technical Associate
• Experience troubleshooting and managing without supervision: Datto Advanced Technician, Ironscales Mail Administrator, Cisco Meraki Solutions Specialist, M365: Teams Administrator Associate, Plan and design Teams, AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer, UniFi Network and Ubiquiti Enterprise Wireless, Veeam Backup and Replication
• Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
• Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve technical issues
• Strong focus on customer satisfaction and relationship building
• Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated
• Managing multiple tasks simultaneously, prioritizing, and meeting deadlines
• Ability to collaborate effectively with other team members
• Willingness to adapt to change and interest in professional growth
• Ability to follow detailed processes

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our values are: * We do what we say we'll do. * We care about the process. * We are generous with what we know. * We enjoy the people we work with. * We choose compassionate candor.