Director, IT Infrastructure
Role details
Job location
Tech stack
Job description
The Director of IT Infrastructure is a leadership role responsible for the strategy, design, implementation, and ongoing operations of the company's enterprise IT infrastructure. This leader will oversee a geographically distributed environment spanning on-premises and public cloud platforms (Microsoft Azure and Amazon Web Services). The Director will lead a team of infrastructure staff to support business needs, drive modernization initiatives, and ensure the reliability and scalability of all infrastructure services in alignment with pharmaceutical industry standards., * Define and execute a multi-year IT infrastructure roadmap aligned with corporate growth objectives and digital transformation priorities.
- Lead, mentor, and develop a high-performing infrastructure team across multiple sites.
- Partner with the IS leadership and business stakeholders to align infrastructure investments with organizational priorities and compliance requirements.
- Establish and manage infrastructure budgets, vendor contracts, and technology refresh cycles.
- Develop and communicate infrastructure KPIs, SLAs, and operational metrics to IS leadership.
- Define and execute a multi-year IT infrastructure roadmap aligned with corporate growth objectives and digital transformation priorities.
- Oversee the design, deployment, and lifecycle management of virtualization infrastructure across all company locations.
- Manage a Microsoft Active Directory environment
- Drive hybrid cloud strategy and operations across Azure and AWS, optimizing workload placement, cost, and performance.
- Ensure high availability, disaster recovery, and business continuity capabilities for all critical infrastructure components.
- Oversee network infrastructure including LAN/WAN and SD-WAN connectivity across all company sites and cloud tenants.
- Oversee server patching and configuration management standards across the enterprise.
- Lead capacity planning and performance monitoring to ensure infrastructure scalability in support of business growth.
- Ensure all infrastructure platforms and processes comply with regulatory requirements as applicable.
- Support internal and external audits by providing documentation, evidence, and technical guidance related to infrastructure controls.
- Maintain and test disaster recovery and incident response plans in partnership with IS and business teams.
- Lead infrastructure-related projects from inception through delivery, including consolidations, cloud migrations, and site expansions.
- Manage relationships with key technology vendors and MSPs, negotiating contracts and ensuring service delivery accountability.
- Evaluate and recommend emerging technologies that drive operational efficiency and cost reduction.
Requirements
Do you have experience in Team supervision?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
- 10+ years of progressive IT infrastructure experience, with at least 4 years in a senior leadership or director-level role.
- Deep hands-on expertise with virtualization platforms (VMware, Nutanix, Hyper-V).
- Demonstrated experience managing Microsoft Active Directory.
- Strong working knowledge of AWS and Azure - architecture, operations, cost management, and security.
- Experience managing multi-site enterprise IT environments in a regulated industry.
- Proven track record of building, leading, and developing high-performing infrastructure teams.
- Strong understanding of network architecture, security principles, and ITIL-based service management frameworks.
- Experience with infrastructure compliance frameworks relevant to pharma/biotech (GxP, SOX, HIPAA).
Preferred
- Current or previous industry certifications such as VMware VCP/VCAP, Azure Administrator/Architect, AWS Solutions Architect, or ITIL v4.
- Experience with infrastructure-as-code tools such as Terraform, Ansible, or Bicep.
- Experience supporting laboratory and manufacturing IT environments (OT/IT convergence) within a pharmaceutical or life sciences setting.
- Strategic thinking and the ability to translate business needs into scalable infrastructure solutions.
- Strong communication skills - able to present complex technical topics clearly to non-technical audiences.
- Exceptional organizational and prioritization skills in a fast-paced, regulated environment.
- Collaborative leadership style with a strong emphasis on team development and cross-functional partnership.
- Data-driven decision-making and a continuous improvement mindset.
Benefits & conditions
Arrowhead provides competitive salaries and an excellent benefit package.