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Strategic Thinking Wide Area Networks Customer Engagement Amazon Web Services Information Systems Local Area Networks Product Improvement Enterprise Security Customer Enablement Technical Leadership Product Requirements Network Segmentation Go-to-Market Strategy Relationship Building Industrial Networking Industrial Automation Full Stack Development Operational Resilience Artificial Intelligence Technical Documentation Business Transformation Field Service Management Public Key Infrastructure Verbal Communication Skills Customer Success Management Infrastructure as Code (IaC) Developing Training Materials Virtual Private Networks (VPN) Cross-Functional Collaboration Identity And Access Management Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Industrial Internet Of Things (IIoT), The Mine Platform Customer Enablement Specialist is a product-focused leader responsible for driving successful customer adoption, deployment, and optimization of the Mine Platform across global mining operations. This role combines product management, technical expertise, and customer engagement to ensure secure, scalable, and high-performing implementations. The ideal candidate brings strong expertise in networking, cybersecurity, Kubernetes-based platforms, and secure operational environments. This role requires close collaboration with engineering, cybersecurity, operations, sales, and customer stakeholders. Travel to customer sites and regional offices is required. Major Responsibilities/Essential Functions (The purpose of this section is to define high priority/high frequency work that needs to be performed in the role, not provide an exhaustive list of all tasks the employee may perform.) Product & Strategy * Act as the product-facing lead for customer enablement of the Mine, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Technical Account Manager TEKsystems Tucson, AZ*Remote Sales CI/CD DevOps Ansible Firewall Terraform DevSecOps Operations Kubernetes Encryption Scalability Observability Cyber Security Edge Computing Microsoft Azure Access Controls Network Routing Product Strategy Business Valuation Wide Area Networks Amazon Web Services Local Area Networks Enterprise Security Customer Enablement Product Requirements Go-to-Market Strategy Industrial Automation Full Stack Development Stakeholder Engagement Artificial Intelligence Business Transformation Infrastructure Automation Customer Success Management Voice of the Customer (VoC) Infrastructure as Code (IaC) Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Industrial Internet Of Things (IIoT) +0, Strategic Thinking Wide Area Networks Customer Engagement Amazon Web Services Information Systems Local Area Networks Product Improvement Enterprise Security Customer Enablement Technical Leadership Product Requirements Network Segmentation Go-to-Market Strategy Relationship Building Industrial Networking Industrial Automation Full Stack Development Operational Resilience Artificial Intelligence Technical Documentation Business Transformation Field Service Management Public Key Infrastructure Verbal Communication Skills Customer Success Management Infrastructure as Code (IaC) Developing Training Materials Virtual Private Networks (VPN) Cross-Functional Collaboration Identity And Access Management Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Industrial Internet Of Things (IIoT) +0

DevOps, Ansible Firewall Terraform DevSecOps Operations Leadership Kubernetes Encryption Scalability Adaptability Communication Observability Sales Support Accountability Cyber Security Prioritization Edge Computing Software Sales Microsoft Azure Problem Solving Decision Making Access Controls Network Routing Computer Science Product Strategy Network Security Cyber Operations Technical Issues Agile Methodology Account Management Influencing Skills Product Management, Platform. * Translate customer operational needs into product requirements and roadmap inputs. * Partner with engineering to prioritize features that improve deployability, security, and operational resilience. * Support go-to-market strategies for new platform capabilities. * Develop deployment standards, reference architectures, and best practices. Customer Enablement * Lead technical onboarding and enablement for new platform deployments. * Serve as the trusted advisor to customers on secure architecture and operational best practices. * Guide customers through networking, security, and Kubernetes-based platform integrations. * Develop training materials, playbooks, and documentation. * Conduct on-site and remote workshops to ensure successful adoption. Technical Leadership * Define secure-by-design deployment patterns for edge and cloud-connected mining environments. * Oversee secure configuration of networking, access control, identity management, and data flows. * Ensure platform compliance with enterprise security and operational standards. * Support troubleshooting of complex deployment and integration challenges. Cross-Functional Collaboration * Work closely with: o Engineering (platform, DevOps, security) o IT and cybersecurity teams o Sales and customer success o Field service and operations teams * Provide structured feedback loops from field deployments into product improvements. Required Technical Skills & Experience Core Technical Competencies * Strong understanding of: o Enterprise and industrial networking (LAN/WAN, VLANs, routing, firewalls, VPNs) o OT/IT integration in industrial environments o Cybersecurity principles (zero trust, IAM, encryption, PKI, network segmentation) * Hands-on experience with: o Kubernetes (cluster architecture, deployments, Helm, operators) o Containerized workloads and orchestration o Secure cloud and hybrid architectures (AWS, Azure, or similar) o Infrastructure as Code (e.g., Terraform, Ansible) - preferred * Experience with: o Secure operations in regulated or critical infrastructure environments o Observability, monitoring, and logging frameworks o CI/CD pipelines and DevSecOps principles * Proven ability to: o Translate customer requirements into product features. o Define roadmaps and prioritize backlog. o Write clear product requirements and technical documentation. * Experience working with agile development methodologies. Soft Skills & Leadership Competencies Customer-Centric Mindset * Strong ability to build trust with technical and operational stakeholders. * Confident presenting to both executive and technical audiences. * Ability to simplify complex technical topics for diverse audiences. Strategic Thinking * Systems-level thinking across networking, platform architecture, and operations. * Ability to balance short-term customer needs with long-term product strategy. * Strong prioritization and decision-making skills. Communication & Influence * Excellent written and verbal communication skills. * Ability to influence cross-functional teams without direct authority. * Skilled at aligning engineering and customer expectations. Problem Solving & Adaptability * Calm and structured under pressure. * Capable of diagnosing complex, multi-layer technical issues. * Comfortable working in remote, field, and enterprise environments. Collaboration & Leadership * Strong team player with cross-functional collaboration experience. * High ownership mindset and accountability. * Ability to operate independently in ambiguous environments.

Skills

Technical Account Management, Sales support, kubernetes, software sales, product ownership, network security, cybersecurity, CI/CD, product backlog

Top Skills Details

Technical Account Management,Sales support,kubernetes,software sales, Industry & Domain Experience (Preferred) * Mining, heavy industry, industrial automation, or IIoT environments. * Edge computing deployments. * High-availability and remote operations environments Required Education & Experience * Bachelor's degree in Engineering, Computer Science, Information Systems, or related field (Master's preferred). * Demonstrated experience leading technical engagements with enterprise or industrial customers. * 5+ years in a technical role such as IT, technical product ownership, or technical customer enablement roles.

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