HCM Support Analyst

Insight Global
Des Moines, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 114K

Job location

Des Moines, United States of America

Tech stack

Issue Tracking Systems
Oracle Applications
Core HR

Job description

Insight Global is looking for a HCM Support Analyst for a client in the Des Moines, IA area. This individual will be responsible for ongoing support of the HCM system service queue, providing phone and email resolution to tickets from community based users. Outside of the day to day ticket support, this individual will help with small testing projects, participate in team meetings, running queries, etc.

Requirements

  • Experience with Oracle HCM Cloud; specifically supporting Payroll, core HR, and Benefit modules

  • Experience working a ticketing system

  • Experience with phone and email resolution

  • Good communication and professionalism; customer service experience. * Industry experience in senior living, healthcare, or hospitality (hotel).

  • BMC Helix ticketing system

  • Oracle recruiting module support.

Benefits & conditions

Hourly pay rate for this position ranges between $40.00-$55.00 and is dependent on experience and skill sets.

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