Technical Support Specialist I

Essential Duties and Responsibilities - As a Technical Support Specialist I, you'll play a vital role in assisting customers and internal teams with troubleshooting, product performance optimization, and system support. You'll also contribute to new product development, engineering changes, and process improvements., * Customer Support - Provide technical assistance to domestic and international customers and sales representatives in a professional and timely manner.

• On-Site Assistance - Conduct on-site technical support visits as needed, ensuring customer satisfaction and system functionality.
• System Commissioning - Perform factory commissioning of ENERVEX systems to verify proper installation and operation.
• Warranty Support - Assist with handling and evaluating warranty claims, ensuring accurate resolutions.
• Engineering & Product Development - Collaborate with the Engineering and R&D team on special projects, new product development (NPD), and engineering changes.
• Training & Development - Assist in training key personnel and participate in technical service seminars.
• Custom Panel Support - Support the design, build, and testing of custom electrical panels.
• Problem Resolution - Investigate and resolve product performance issues to improve overall reliability.
• Technical Documentation - Prepare and distribute wiring and connection diagrams using DraftSight or equivalent software for internal and external customers.
• Other Duties - Perform additional tasks as assigned to support company objectives.

Do you have experience in Writing skills?, Are you a problem solver with a passion for technology and customer support? At ENERVEX, we're seeking a Technical Support Specialist I to join our Engineering and R&D team. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, enjoys troubleshooting, and is committed to providing top-tier customer support. You'll work alongside engineers and customers to ensure our cutting-edge ventilation and exhaust solutions operate at peak performance., * Pass a technical aptitude test.

• Education & Experience:
• Mechanical or Electrical Engineering degree OR 2 years of related experience and/or training.
• Travel:
• Ability to travel up to 50+% of the time.
• Must possess a valid U.S. passport.

Key Skills

• Experience with one or more of the following is beneficial:
• Ventilation Equipment
• Boilers and Water Heaters
• Electric Motors
• Variable Frequency Drives (VFDs)
• Electromechanical Devices (e.g., actuators, relays, solenoids, transformers)
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication skills, both verbal and written, to interact effectively with customers and internal teams.
• Ability to exercise sound decision-making and take initiative.
• A commitment to high performance, accountability, and timely task completion.
• PC proficiency, including experience with Microsoft Office.
• 2D AutoCAD/DraftSight experience is a plus.

Pulled from the full job description

• Opportunities for advancement, At ENERVEX, we offer more than just a job, we provide an opportunity to grow, innovate, and excel in a dynamic environment. You'll benefit from: ? Hands-on experience with industry-leading technology ? A collaborative and mentorship-driven workplace ? Opportunities for career advancement and professional development ? A competitive salary and comprehensive benefits package