Senior Support Engineer

At Schwab, you're empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Wealth and Asset Management Engineering within Schwab Technology supports critical teams across asset management, wealth and advice solutions, financial research, and third-party platforms. In this role,you'llhelp keep teammates productive and connected by resolving desktop and application issues quickly, securely, and with a strong customer focus.You'llpartner across technology teams to deliver stable, reliable endpoint experiences-bringing a structured approach to troubleshooting while continuing to grow your skills and career.

What You'll Do:

• Provide first- and second-level support for endpoint, application, and connectivity issues
• Install, configure, test, and troubleshoot desktops, laptops, peripherals, and approved software
• Perform routine maintenance, patching, and upgrades
• Track and manage device lifecycle activities
• Administer user access requests and permissions
• Create and maintain technical documentation and knowledge articles
• Partner with internal teams and vendors on incidents and upgrades
• Identify root causes and contribute to continuous improvement

Do you have experience in Technical writing within technology?, Do you have a Bachelor's degree?, * 5+ years of experience in enterprise desktop/application support

• Ability to diagnose and resolve hardware, software, and connectivity issues
• Strong customer-focused communication skills
• Knowledge of Windows 10/11, macOS, and basic Linux
• Experience supporting Microsoft 365
• Networking fundamentals (TCP/IP, VPN, Wi-Fi)
• Understanding of endpoint security practices
• Ability to document work clearly, * Experience in regulated or financial services environments
• Familiarity with endpoint management tools
• Experience supporting collaboration technologies
• Ability to partner across teams and vendors
• Bachelor'sdegree or equivalent practical experience

Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Employee stock purchase plan
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching, We offer a competitive benefits package that takes care of the whole you - both today and in the future:
• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

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Eligible Schwabbies receive Medical, dental and vision benefits 401(k) and employee stock purchase plans Tuition reimbursement to keep developing your career Paid parental leave and adoption/family building benefits Sabbatical leave available after five years of employment

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.