ServiceNow Developer - CSM & ITSM

BEUMER GROUP

Beckum, Germany

6 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, German

Beckum, Germany

Information Systems

Information Technology

ServiceNow

Design, implement, and enhance ServiceNow CSM and ITSM solutions across core modules
Develop flows, scripts, UI policies, IntegrationHub spokes, and upgrade-safe customizations
Build and manage integrations with external providers, including SLAs, OLAs, contracts, and vendor coordination
Establish and maintain governance for release cycles, data models, error handling, and security boundaries
Apply security best practices and maintain documentation for compliance and audit purposes
Collaborate closely with business stakeholders to refine requirements and continuously improve the platform
Support platform adoption through demos, knowledge articles, training sessions, and performance analytics, * A key role in shaping a growing and evolving ServiceNow platform landscape
Close collaboration with international stakeholders and diverse business areas
High level of responsibility with room to influence standards, governance, and best practices
A culture that values trust, knowledge sharing, and continuous development

A degree in Computer Science, Information Systems, or a comparable field
Several years of hands-on experience developing ServiceNow solutions, particularly in ITSM and ideally also CSM
Clear and structured communication skills for working with both technical and non-technical stakeholders
ServiceNow certifications such as CSA, CIS-ITSM, or CIS-CSM are a strong advantage
A self-organized, analytical, and goal-oriented working style in global virtual teams
Curiosity and motivation to continuously learn in a fast-changing technology environment
Strong English skills; German language skills are beneficial for collaboration in an international context