Application Support engineer

helps you navigate Flywire culture. What You'll Work On - Support Tooling & Automation - Build internal tools (Ruby/Python) and integrations that reduce manual work such as auto-triage scripts, ticket enrichers, self-service runbooks, or operational dashboards. - Observability & Insights - Design dashboards and alerts on top of our payments data (Sumo Logic, Jira, MySQL, MongoDB) to surface recurring issues, escalation patterns, or SLA risks before they become incidents. - AI-Augmented Support - Help push the boundaries of how Application Support uses AI, from automated investigation agents to AI-assisted ticket categorization and knowledge-base generation. - Root-Cause Engineering - Pair with the team on recurring production issues - from data inconsistencies in the global ledger to integration failures with banking partners - and ship fixes end-to-end with Engineering squads. Qualifications -, Current fourth-year student in a Bachelor's program in Computer Science, Software

Engineering, AI, or Data Science (or related fields such as Mathematics and Informatics Engineering), Tech Foundations - Comfortable with SQL and at least one scripting language (Python, Ruby, JavaScript). Curiosity about how distributed systems, APIs, and databases behave in production is more important than years of experience. - The Support Mindset - Enjoy debugging more than greenfield coding; ask "why is this happening?" until you reach the real answer, and care about both technical fixes and the end user. - Communication - Fluency in Spanish and strong command of English to collaborate with global teams, partner with Engineering, and write clear, empathetic responses to stakeholders. - Bonus - Exposure to FinTech, payments, observability tools (Sumo Logic, Datadog, Grafana), or ticketing systems (Jira) is appreciated. Our Tech Stack - Platforms: Ruby on Rails, Java (Spring Boot), React - Data/Messaging: MySQL, MongoDB, Redis, RabbitMQ - Observability &

Tooling: Sumo Logic, Jira, GitLab CI, AWS - AI & Tools: Cursor, Claude Code, Gemini What We Offer - Competitive Monthly Stipend in line with Spain's local market standards. - Flexible June start - prioritized around exam schedules. - Valencia Hub culture - work from our founding office with a vibrant community of FlyMates. - Global showcase - present project results to engineering and operations leaders worldwide. - Career growth - successful interns are prioritized for full-time Associate roles after graduation. Flywire is an equal opportunity employer. With over 30 nationalities across 12 offices, we value diversity and inclusion at the core of our people agenda. FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire. J-18808-Ljbffr

Job Description At Flywire, our Payments Platform processes billions of dollars across more than 240 countries. When something goes wrong, payers can't pay, clients can't get paid, and the business stops. Application Support keeps the platform running by investigating production issues, partnering with Engineering to fix root causes, and turning recurrent pain into permanent improvements. We are looking for Fly-terns - fourth-year students in Valencia - to join the Application Support team this summer. You will work on real production issues and build tooling that makes the team faster, smarter, and more proactive. The Role Embedded within the team, you will participate in triage, ticket reviews, and incident handling while focusing on a specific high-impact project for your 6-week internship. - A Mentor: A senior Application Support engineer for day-to-day guidance, pair-debugging sessions, and code reviews. - A Manager: Supports your professional growth, provides feedback, and