Team Lead Microsoft Dynamics 365 IT Operations

of a business-critical platform in a global environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution. - Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity. - Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support. - Act as the main operational interface between business users, support partners, developers, and infrastructure teams. - Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up. - Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems, and other connected applications. - Support deployment and release activities from an operations perspective, including environment checks and release validations. - Maintain and improve operational

documentation, procedures, and knowledge base content. - Identify recurring issues and drive service stabilization, root cause analysis, and continuous improvement initiatives. - Translate operational findings into improvement actions, change requests, and problem management activities. - Lead and coordinate a small operations team (approx. 2-5 people), managing workload, priorities, and escalation handling. - Coach and support team members, fostering a high-quality, service-oriented, and collaborative working environment. - Bachelor's degree in Information Technology, Engineering, or a related field. - 5-8 years of experience in IT operations or application support, ideally in Microsoft Dynamics 365 / CRM / Power Platform environments. - Proven experience in operating and supporting business-critical applications, including incident, problem, and change management processes. - Strong understanding of Microsoft Dynamics 365 (Customer Engagement) and related technologies (Power Platform, Azure integrations). - Experience in troubleshooting across application, integration, and interface layers. - Practical knowledge of Azure-based integrations and how to manage and coordinate interface-related issues. - Experience with ticketing systems, monitoring tools, and operational reporting. - Experience in leading or coordinating a small team, with the ability to guide, motivate, and support team members. - Strong analytical and problem-solving skills, with a structured and service-oriented mindset. - Excellent communication skills, with the ability to interact effectively with both business users and technical teams. - Experience working in international and cross-functional environments. - Fluent in English (written and spoken); additional languages (e.g., Spanish or German) are an advantage. - Willingness to travel internationally (up to 30%) as required. Our commitment to you: your benefits At Liebherr, we believe people are at

the heart of our success. As part of our international team, you'll enjoy a secure role in a family-owned company that values innovation, collaboration, and long-term career growth: - Competitive compensation and benefits package that recognizes your expertise. - Flexible and hybrid working model. - Creative freedom and responsibility to shape processes and solutions in our global transformation. - Continuous learning and development with tailored training and certification opportunities. - Life and accident insurance. - Option to include a premium private health insurance package as part of

Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) Madrid Job ID: 82755 Division: Liebherr International Company: Work area: Information technology / Software Country: ES Entry level: Professionals Type of contract: full time Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid. In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on operational expertise with team leadership, acting as the central point of coordination between business users, support teams, and technical stakeholders. This is an excellent opportunity to take ownership