IT Operations Engineer

As IT Operations Engineer at Road, you are the backbone of day-to-day IT. You make sure our 145 employees have everything they need to do their best work, whether they are in the office or working remotely.

You handle first-line support, manage hardware and software, and own the onboarding and offboarding process end to end. Beyond the daily rhythm, you actively contribute to process improvements, documentation, and the kind of structured work that makes IT more scalable over time.

You will work closely with our IT Support Analyst and IT Team Lead in a small, tight-knit team where everyone knows what is going on and covers each other naturally. There is real ownership here, and room to grow into it.

Your Responsibilities Include:

• Provide first-line technical support to employees, resolving issues across hardware, software, and collaboration tools efficiently and with a good user experience in mind.
• Own and execute onboarding and offboarding processes, including access provisioning and deprovisioning via Okta and Google Workspace.
• Configure and support systems including Microsoft Intune, Google Workspace, Okta, SentinelOne, and Jira Service Management.
• Perform routine patching, endpoint updates, and periodic access control reviews to keep our environment secure.
• Maintain clear and up-to-date IT documentation, including SOPs, troubleshooting guides, and our internal knowledge base in Confluence.
• Spotting where automation would save the team hours, and designing scripts to make it happen. Whether you write them yourself in PowerShell, Bash, or Python, or work with AI tools to get there, is your call. We care about the outcome.
• Supporting our ISO 27001 and 27002 work by enforcing security policies, helping with access reviews, and feeding into our ISMS.
• Monitoring SentinelOne for incidents and keeping endpoints patched and protected.
• Keeping our meeting rooms and shared office tech running, since on-site colleagues depend on them every day.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * 2 to 4 years of experience in IT support, IT operations, or a similar role.

• Hands-on experience with Microsoft Intune, including device compliance, app deployment, and configuration profiles.
• Working knowledge of an identity and access platform such as Okta or Microsoft Entra, including provisioning, group-based access, and SSO.
• Confident troubleshooting across both Windows and macOS, including the peripherals, networks, and collaboration tools that come with them.
• Experience with a ticketing system (Jira Service Management ideal) and the discipline to log work properly.
• Practical scripting sense. You can identify where automation would help the team and design what a script needs to do. Whether you write it from scratch or build it with AI tools is your call.
• A documentation reflex. You assume future-you, a teammate, or a colleague will need the trail you leave behind.
• Curiosity. You ask "why is this happening" before "how do I fix it".
• Proactive ownership. When you see a recurring ticket pattern, you write the Confluence article without being asked.
• Clear, empathetic communication in English, with the ability to translate technical concepts for non-technical colleagues.
• Comfortable with the on-site nature of the role at our Amsterdam HQ.

Nice to Have

• Experience with networking fundamentals.
• Practical scripting experience in PowerShell, Bash, or Python.
• Experience supporting audit or certification processes.

Road, is a fast-growing software company active in the dynamic electric driving (EV) market. We deliver the critical infrastructure that the EV charging ecosystem is built on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone., Join our mission-driven organization, leading innovation in a dynamic international and ambitious environment. Take ownership, leverage your expertise, and make a meaningful impact while advancing your career. * 8% Pension allowance paid monthly with the freedom to invest at your discretion. * This role is entitled to the company's SAR program: you get a claim right linked to the value development of Road because success is best when shared! * We believe you have to recharge too! This is why you are entitled to our 'unlimited holiday policy'. * All the technology and business tools to succeed. * Daily varied and healthy food options for lunch, all for free. And of course drinks at our own Road bar. * Besides working on our mission together, we like to have fun and connect with social events and team-building activities. * Personal training and development opportunities. * Referral program. * Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam. * Diverse and creative colleagues from every corner of the world. More About Us We believe in being open-minded and challenging ourselves to continuously strive for the best results. We are transitioning from start-up to scale-up which requires a more structured and process-driven approach to reach the next stage of our growth. As the world scales up to meet the EV charging demand, we're ready for this once-in-a-century mobility revolution. Are you ready to help us grow and make EV charging effortless for everyone? Join our team of 125+ colleagues working in our Amsterdam HQ.