Transformation Director

We are seeking a dynamic and forward-thinking Transformation Director to join the senior leadership team at RFM. This is a critical, high-impact role responsible for driving large-scale transformation across our regional businesses and central functions.

You will lead the delivery of our ambitious business plan-ensuring our operations are efficient, compliant, customer-focused, and commercially successful-while shaping the future of facilities management through innovation, digitalisation, and continuous improvement., As Transformation Director, you will lead strategic and operational change across five key areas, * Drive large-scale transformation programmes spanning operations, culture, and digital innovation (AI, automation, data analytics, CAFM systems)

• Introduce efficiency, sustainability, and service excellence initiatives across the portfolio
• Implement new service delivery models to support growth across emerging sectors
• Champion innovation in smart buildings, energy management, and future FM solutions, * Partner with the CEO and Board to deliver transformation aligned with growth strategy
• Identify opportunities for diversification, innovation, and digitalisation
• Lead cross-functional strategic programmes and embed continuous improvement culture
• Support development of service lines including hard FM, soft FM, TFM and compliance
• Coach senior leaders to adopt agile, modern operating approaches

Governance & Performance

• Establish robust KPIs, reporting frameworks, and governance across transformation programmes
• Ensure initiatives drive both profitability and customer experience
• Manage programme risk, resources, and delivery against milestones
• Provide regular updates to the Board on progress, challenges, and outcomes

Financial & Commercial Oversight

• Own transformation budgets and deliver cost optimisation initiatives
• Support pricing strategy, contract negotiations, and commercial risk decisions
• Drive financial performance and ensure accurate reporting at executive level

Client & Stakeholder Management

• Build strong relationships with key clients, partners, and senior stakeholders
• Champion customer experience and contract retention across all services
• Act as senior escalation point for transformation initiatives

• Senior leadership experience within UK facilities management or building services
• Strong understanding of compliance, H&S, and statutory maintenance frameworks
• Proven track record in leading large-scale transformation and operational change
• Commercially astute with experience managing P&L and complex service contracts
• Deep knowledge of CAFM systems, digital FM technologies, and workforce models
• Experience across TUPE, outsourcing, and labour-intensive environments
• Skilled in influencing at Board level and presenting complex strategies
• Strong leadership style with the ability to inspire, challenge, and develop teams

In return, we offer a wide range of rewards and employee benefits such as:

• 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)

• Salary Sacrifice Pension Scheme

• Life Assurance

• Cycle to Work Scheme

• Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App

• Annual Flu Vaccine

• Access to E-Learning

• Health & Wellbeing Support

• Life Management & Financial Support

RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to 'make the market', and to be at the forefront of high value opportunities in the FM marketplace