ICT End User Services Engineer

Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions?, You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.

You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.

The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:

Desktop - Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop Mobile - Android through our MDM (Intune) Microsoft Services - Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS Active Directory and Windows administration tools Virtualisation technologies - VMware, Nutanix (Acropolis) Remote access systems such as TeamViewer

Full UK driving licence and access to a suitable vehicle to travel between sites. Experience of providing 1st and 2nd line IT service desk support within a busy, multi-site environment, working to ITIL principles. Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365. Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office-based in Melton.