Business Change Manager - 12 Month Fixed Term Contract

Join PRS as a Business Change Manager and play a pivotal role in shaping the future of our organisation. In this 12-month FTC role, you will work on a Salesforce transformation initiative, partnering with business change managers and working alongside project teams and stakeholders to drive engagement, readiness, training, and adoption. This is an opportunity for someone who enjoys combining structured change practice with practical delivery, influencing across teams, and helping colleagues transition confidently to new ways of working. We are looking for a dynamic and adaptable Business Change Manager with strong people skills and experience of technical/system implementation, to support ongoing adoption of the complex, multifaceted business transformational change. Our Transformation team is responsible for delivering our ambitious transformation portfolio. Our inclusive and customer-focused team places PRS values at the heart of everything we do, fostering strong relationships and a high degree of trust with our stakeholders to ensure we deliver change effectively. Our transformation portfolio includes a wide range of initiatives involving systems, processes, and people change, focusing on ensuring that colleagues have the right information, tools, knowledge, and support to work in new ways. This may involve identifying opportunities for improvement, developing new processes and procedures, implementing new technologies or systems, and providing training and support to ensure that all stakeholders are prepared to adapt to the changes. The ethos of our inclusive and customer-focused team prioritises respect, collaboration, empathy, flexibility, and continuous improvement to deliver high-quality change. Responsibilities: As our Business Change Manager, some of your day-to-day duties will include… Develop and implement change management strategies to support a variety of change initiatives that will transform our commercial operations, including Salesforce adoption, skills training and new ways of working. You will engage and collaborate with key stakeholders and cross-functional teams to deliver impactful results and drive continuous improvement. As our Business Change Manager, some of your day-to-day duties will include…

• Change Planning and Delivery - lead or support structured change planning and delivery for Salesforce and wider transformation initiatives, including impact assessment, risk and resistance management, readiness tracking, adoption monitoring, and reporting on outcomes.
• Stakeholder Engagement and Communications - build stakeholder alignment by identifying impacted groups, developing targeted communications, facilitating engagement sessions and feedback loops, and collaborating closely with the Commercial Team and delivery teams to maintain buy-in throughout implementation.
• Readiness, Training, and Adoption - assess business readiness, create and coordinate role-based training and support materials, provide go-live and hypercare support, and use user feedback and adoption metrics to improve embedding of new Salesforce-enabled ways of working.
• Project and Programme Support - work alongside business change manager and collaborate with project managers, business analysts, subject matter experts, testing teams, and sponsors to align change activity with delivery plans, support implementation and benefits realisation, capture lessons learned, and embed change into business-as-usual operations.

Do you have experience in Salesforce?, At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

• Experience in business change, transformation, project delivery or a related field.
• Experience supporting Salesforce or other CRM change activity, including impact assessments, stakeholder engagement, communications, training, and adoption.
• Good understanding of change management principles and approaches, with the ability to apply them in a practical delivery context.
• Experience working in project or programme environments and collaborating with cross-functional teams, including project managers, subject matter experts, business analysts, and testing teams.
• Ability to analyse business impacts, identify adoption risks, and contribute to practical solutions that support readiness, user uptake, and benefits realisation.
• Experience creating training, guidance, and support materials, and supporting go-live, hypercare, and ongoing adoption activity, is desirable.
• Familiarity with Agile, project, or product delivery environments would be an advantage., * Strong interpersonal skills with the ability to build effective working relationships across teams.
• Strong communication skills, with the ability to convey information clearly to different audiences.
• Proactive and organised, with the ability to manage multiple activities and priorities.
• Comfortable working in a changing environment and supporting others through change.
• Commercially minded and results-oriented with hands-on delivery experience in system implementation.

Pulled from the full job description

• Employee discount
• Work from home
• Discounted gym membership

Here are just a few things that set PRS for Music apart from the crowd: * We trust, value, and support our people to make a difference * We believe that diversity of thought and experience provides the platform for innovation and creativity * We are consciously inclusive and have eight Affinity Groups, which you can join and make an impact * We invest in the development of our people to drive our ambitions forward * We offer a range of family-friendly leave, including enhanced maternity and paternity, grandparent, fertility, reproductive, and menopause support. * We know time to rest and recharge is important, which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days * Employees can work from anywhere in the world for up to eight weeks of the year * Plus a whole range of other benefits, including retail discounts, gym discounts, a season ticket, or a bicycle loan. The Process Our interview process for this role is simple: * First stage interview will take place virtually on MS Teams. * Second stage interview will take place in person at our London Bridge Hub. We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for the interview, research the STAR method to aid bringing your examples to life. Location We offer a hybrid working model, allowing employees to work from home up to three days a week. To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.