Amazon Connect Solution Architect - WELL PAID! fully remote

Gazelle Global Consulting
Charing Cross, United Kingdom
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Remote
Charing Cross, United Kingdom

Tech stack

API
Amazon Web Services (AWS)
Data analysis
Computer Security
Identity and Access Management
Lex (Software)
Salesforce
Systems Integration
Amazon Connect
AWS Lambda
Bots
ServiceNow

Requirements

  • End-to-end Amazon Connect solution architecture
  • Contact flows, IVR, routing profiles, queues, and agent experience
  • AWS Lambda, Lex Bots, APIs, and event-driven integrations
  • Strong AWS cloud architecture background
  • Integrations with Salesforce, ServiceNow, and other platforms
  • Contact Lens, analytics, call recording, and reporting capabilities
  • Security architecture, IAM, governance, and resilience design
  • Ability to engage senior stakeholders and drive technical direction

Ideal for someone who understands both the technical depth and operational realities of modern cloud contact centres. Strong communication skills are essential.

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