Junior IT Service Desk Analyst

Bench IT require a Junior IT Service Desk Analyst to join a large organisation starting ASAP working fully on-site in Uttoxeter. The candidate will be responsible for providing IT support to users across the business, assisting with a variety of hardware, software, and account-related issues while gaining exposure to a wide range of technologies and systems. This is an excellent opportunity for someone at an entry level who is looking to expand their knowledge and build hands-on experience within a fast-paced IT support environment., * Providing IT support to end users

• Logging and managing IT incidents and service requests
• Troubleshooting hardware and software issues
• Supporting Windows and Office 365 environments
• Assisting with laptop and desktop builds/setup
• Password resets and Active Directory administration
• Escalating more complex issues where required
• Delivering excellent customer service and communication

• Previous experience within support roles or holding an It related degree / alternative IT qualification
• Windows 10/11
• Office 365
• Active Directory
• General hardware support
• Strong communication and customer service skills, * Windows
• 365
• Active Directory
• Service Desk / Helpdesk Support