Network Support Engineer

We're looking for a Network Support Engineer to join our on-site Engineering Team supporting a key public sector customer. This role focuses on monitoring, maintaining, and improving network infrastructure across a large and complex environment.

You will play a key role in ensuring network performance, resolving incidents, delivering service requests, and supporting infrastructure changes. Working across multiple technologies and vendors, you'll collaborate with internal teams and third parties to ensure reliable, secure, and high-performing network services.

Working Requirements

• Participate in on-site cover between - 08:00-16:30 and 09:30 - 18:00, Monday to Friday
• Be available for out-of-hours work including evenings and weekends to assist with projects (no on-call) - overtime is paid
• Hold a full UK driving licence and be willing to travel across the County, * Monitor, maintain, and support a large-scale LAN/WAN environment serving 12,000+ users
• Investigate and resolve network incidents, escalating where required
• Implement infrastructure changes in line with ITIL and Change Management processes
• Proactively manage and prioritise workload in line with SLAs
• Collaborate with third-party suppliers to support shared services
• Document infrastructure clearly and accurately
• Identify opportunities for improvement and optimisation
• Support hardware lifecycle management including upgrade planning
• Work as part of a dedicated on-site engineering team
• Travel within the county to support sites

• Experience in LAN, WAN
• Knowledge of LAN/WAN/WLAN technologies
• Experience with firewalls, VPNs and OSPF routing
• Understanding of DHCP, load balancers
• Experience with routers and switches
• Cisco CCNA/CCNP or equivalent experience
• Experience with Palo Alto firewalls
• MPLS and multi-VRF experience
• Cisco/Aruba Wi-Fi support experience desirable not essential

What You'll Bring

• Strong customer engagement and relationship skills
• Clear communication across technical and non-technical audiences
• Analytical and structured problem solving
• Ability to follow technical designs
• Strong organisational skills
• Proficiency in Microsoft Office
• Collaborative team approach

How this aligns to the Capita Values

• Customer First Always - Deliver great outcomes by understanding and prioritising customer needs in everything you do.
• Fearless Innovation - Be open to new ideas, challenge ways of working, and drive continuous improvement.
• Achieve Together - Work collaboratively across teams and partners to deliver shared success.
• Everyone is Valued - Create a respectful, inclusive environment where people feel supported to be their best.

• 23 days' holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period
• ️ Paid volunteering day with a charity of your choice
• Generous family leave policies - including 15 weeks' fully paid maternity, adoption, and shared parental leave
• ️ Cycle2Work scheme, pension, life assurance, and more

Customer first, always Fearless innovation Achieve together Everyone is valued

At Capita, we live by our values: Customer First, Always; Fearless Innovation; Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. Job title, Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com What's in it for you?