Infrastructure Support Engineer

*Provide administration, support and management of the A.S. Watson (UK) production environments. *Responding and resolving issues that affect internal and external customer system availability *Provide highly specialised technical expertise to support and maintain multiple environments and demonstrate an awareness of the associated A.S. Watson (UK) IT Services. *Partner with the various technical teams to develop and implement solutions. *Work with 3rd party vendors, ensure SLA, OLA and KPIs are reviewed and met. *Conduct complex technical analysis to resolve system problems, ensuring procedures and processes are followed and or enhanced for system changes Systems and processes change the way in which we do things from time to time, but the task remains the same. Try to keep it top level.

Key Responsibilities:

Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any barriers to deliver great service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service

This job is a good fit for you if:

Are confident in using data to make tactical decisions. Knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area. Confidently communicates, challenges and gives feedback to others. Encourages teamwork & collaboration between their own team and others. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions. Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Actively looks for new ways of working through Ai that would benefit the business and move things forward Actively developing your ability to use AI effectively and think critically about outputs Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

2-3 years experience working in a busy support team at 2nd / 3rd line level. Experience of providing support and an understanding of the challenges of the retail sector. Experience in managing 3rd party suppliers. Experience providing technical and user focused documentation

Technical Skills:

*MS Windows 7 & 10, Server 2008 - 2019 *MS Office 2010 2016 (O365). *Office 365 Cloud Support *Understanding of Active Directory and Microsoft core services, Group Policy, DNS and DHCP *Understanding of VPN and experience of Junos Pulse, Pulse Secure, Juniper and user authentication solutions. *Dell storage, server and workstation *Mobile Application/Device Management *Enterprise endpoint security experience *LAN and WAN troubleshooting *IP Voice and Telephone support *Basic understanding of Microsoft SQL and Oracle. *Service Now or Top Desk. *Microsoft In-Tune *Kaspersky AV or similar *SAN Storage experience *Apple Mac, iPhone and iPad devices. *Adobe Creative Suite. *Virtualisation using VMWare vSphere 5.5 or later *VEEAM or similar solution *Forefront Threat Management Gateway (TMG)

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.