Senior AWS Connect Developer
LA International Computer Consultants
Kilsby, United Kingdom
6 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Remote
Kilsby, United Kingdom
Tech stack
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Interactive Voice Response
Computer Telephony Integration
Continuous Integration
Amazon DynamoDB
Identity and Access Management
Python
Routing
E2e Testing
Salesforce
Amazon Connect
Dynamic Routing
Reliability of Systems
AWS Lambda
Cloudformation
Functional Programming
Cloudwatch
Api Gateway
Terraform
Legacy Systems
ServiceNow
Web Api
Job description
- Translate business requirements into technical AWS Connect contact centre solutions
- Design complex IVR workflows, dynamic routing, skill-based queues, and agent hierarchies
- Configure routing profiles, hours of operation, fallback & failover strategies
- Develop and configure contact flows, routing logic, and agent experiences
- Build Back End integrations using AWS Lambda, API Gateway, S3
- Integrate Amazon Connect with CRM systems (Salesforce/ServiceNow), external APIs, and enterprise platforms
- Lead migration from Legacy platforms (eg, Avaya) to Amazon Connect
- Optimize call routing performance, system resilience, and availability
- Support production releases, testing, and stabilization phases
Requirements
- Strong expertise in Amazon Connect (IVR, call flows, routing profiles)
- Strong expertise in AWS services like Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch
- Ability to design and implement end-to-end integration between Amazon Connect and Salesforce Service Cloud Voice, including CTI enablement
- Strong expertise in Lambda development (Python)
- Strong experience in Amazon connect components (Agent, Queue, reports configurations)
- Strong understanding of Contact center operations (ACD, IVR, CTI, routing)
- Strong understanding of CCaaS platforms and customer experience solutions
- Strong Experience with Telephony and customer journey design
- Experience in Migration programs (Avaya ? Amazon Connect), CI/CD, IaC (Terraform/CloudFormation)
About the company
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.