Deskside Support Engineer

• Provide onsite IT support via Tech Bar (walk-up) and deskside channels
• Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
• Troubleshoot hardware and software issues across:

• Laptops, desktops (Windows & Mac)
• Mobile devices and peripherals (monitors, docks, printers)

• Log and manage all activity in ServiceNow, maintaining accurate and auditable records
• Act as the onsite escalation point for issues raised by remote Service Desk teams
• Escalate complex issues to resolver groups with clear diagnostics and business impact
• Support major incidents where required with onsite coordination
• Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction
• Contribute to knowledge base articles and reusable fixes to support continuous improvement
• Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh
• Ensure compliance with corporate build, security, and configuration standards
• Assist users with account access, authentication, and collaboration tools (e.g. M365)

Essential Technologies:

• Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
• Working knowledge of Service Now, Adobe products and DocuSign
• Knowledge of supporting Windows based and Mac Devices.
• Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.

To be considered for this role you should have at least 2 years' experience in a similar role.

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO, NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London., Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .