IT Support Engineer

Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team.

Hybrid remote - 2 days per week on site

This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business.

You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery.

Key Responsibilities

Automation & Process Improvement

• Identify opportunities to automate manual IT processes and operational tasks
• Develop and maintain scripts using PowerShell, Python or similar technologies
• Produce and maintain technical documentation, SOPs and user guides
• Continuously improve workflows and operational efficiency

Endpoint & Infrastructure Support

• Provide 1st / 2nd line support to internal users both remotely and onsite
• Manage and resolve support tickets within agreed SLAs
• Configure and maintain laptops, desktops, mobile devices, printers and AV equipment
• Support Windows and macOS environments including patching, upgrades and software deployment
• Monitor endpoint compliance, system stability and backup integrity

Identity & Access Management

• Manage joiners, movers and leavers processes across IT systems and hardware
• Administer user accounts, permissions and group memberships within identity platforms
• Support MFA enrolment and access governance processes
• Deliver IT onboarding and induction sessions for new employees
• Maintain accurate asset management records

Microsoft 365 & SaaS Administration

• Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange
• Assist with SaaS platform administration and integrations
• Support identity providers, SSO and access management tooling

Incident & Project Support

• Assist with incident response, troubleshooting and root cause analysis
• Work collaboratively across internal teams and third-party suppliers
• Support IT projects and contribute towards successful delivery timelines
• Escalate high-impact or business-critical risks proactively

• 1-3 years' experience within IT Support or IT Operations
• Strong Windows and macOS administration experience
• Experience supporting Microsoft 365 environments
• Knowledge of endpoint management platforms such as Intune or Jamf
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi
• Experience managing user lifecycle processes within an identity platform
• Strong troubleshooting and problem-solving skills
• Excellent communication and organisational skills

Desirable

• PowerShell or Python scripting experience
• Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice
• Understanding of SSO, MFA and RBAC principles
• Exposure to Azure and/or AWS environments
• Relevant certifications including CompTIA A+, MD-102 or AZ-900
• Experience supporting Apple hardware in enterprise environments
• Understanding of security best practice, patching and compliance processes

• Hybrid working environment
• Modern office and collaborative culture
• Ongoing training and development opportunities
• Exposure to modern cloud and SaaS technologies
• Opportunity to influence and improve IT operations at scale