Technical Support Specialist

Technical Support Technician (Help Desk / Networking) Overview We are seeking well-rounded Technical Support Technicians with strong help desk and networking experience to support a large-scale technology rollout and post-implementation initiative. This role focuses on providing high-quality remote support for specialized healthcare devices and software upgrades, while also assisting with hardware troubleshooting and deployment. This is an excellent opportunity for candidates who thrive in a fast-paced support environment and enjoy problem-solving across systems, networks, and end-user devices. Key Responsibilities

• Provide remote (telephony-based) technical support for end users, troubleshooting hardware, software, and connectivity issues
• Support specialized device technologies, including scanners and other digital equipment
• Diagnose technical issues by identifying root causes and points of failure, and deliver timely resolutions
• Escalate and coordinate with vendors when necessary, ensuring proper follow-up and resolution
• Assist with hardware configuration, deployment, and depot-based support tasks
• Follow standard operating procedures for system configuration and support activities
• Perform Windows-based support tasks such as user account management and permissions within Active Directory
• Troubleshoot networking issues, including LAN connectivity, cabling, and switch patching
• Utilize remote support tools (e.g., TeamViewer, Bomgar) to assist end users

• 1-3+ years of experience in a Help Desk or Technical Support role (call center experience preferred)

• Strong knowledge of Windows operating systems, including Control Panel navigation and system configuration

• Experience with Active Directory (user account management, permissions, access issues)

• Basic networking knowledge, including IP addresses, connectivity troubleshooting, and LAN environments

• Familiarity with network infrastructure concepts such as cabling, patching, and switches

• Experience accessing and navigating network management tools (e.g., Meraki or similar platforms)

• Ability to troubleshoot remotely and provide clear guidance to end users Preferred Qualifications

• Experience supporting hardware devices in a technical or healthcare environment

• Familiarity with remote desktop/support tools such as TeamViewer or Bomgar

• Hands-on experience with cabling or hardware installations Soft Skills

• Strong problem-solving and analytical thinking skills

• Excellent communication and customer service abilities

• Ability to multitask and prioritize in a high-volume support environment

• Self-motivated with a proactive approach to issue resolution

• Reliable and team-oriented Work Environment

• Schedule: Monday - Friday, 8:00 AM - 5:00 PM Job Type & Location This is a Contract position based out of Syracuse, NY. Pay and BenefitsThe pay range for this position is $23.00 - $27.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.