On Site Support Technician

• Respond to all requests for technical assistance in person, via phone, or electronically.
• Answer Support Desk phone within 2-3 rings
• Track, route, document requests in Service Portal
• React to all users respectfully, courteously and professionally.
• Diagnose and resolve technical hardware and software issues using advanced technical methods if necessary.
• Research and resolve questions using available information resources.
• Follow standard help desk procedures and timelines.
• Continually monitor our help desk processes to ensure we are as efficient as possible.
• Redirect problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and maintain IT inventory/assets in Service Portal.
• Maintain a current knowledge of system information, changes and updates, including researching new/unique technology needs.
• Assess and complete Projects as assigned within determined Deadlines.
• Troubleshoot communication issues
• First line of teleconference help
• First line of Web-Ex help
• Responsibilities are not all inclusive and may change based on the need of the company.

TEKsystems is looking for an Onsite Desktop Support Technician for one of our clients. The successful candidate will have 4 to 5 years of professional technical support experience. This position will be front line technical support including but not limited to technical troubleshooting, computer setup, computer verification, communication issues, Web-ex conference help, teleconferencing help and other technical issues an employee may have. This individual should have some previous experience working in a help desk environment including some experience with data management, and communication as well as managing and deploying images in Intune. We are looking for people who have been in environments supporting 2,000+ users. And skills in command prompt, ip config, ticket ques, troubleshooting, Intune, Citrix, Active Directory and Microsoft technologies., * Active Directory knowledge

• Group Policy concepts
• Microsoft applications knowledge (Excel/Word/etc.)
• Basic network knowledge- the ability to discern between a user issue or site outage. Command line knowledge.
• Support printers and other IT peripherals
• Experience Troubleshooting Windows Client operating systems
• Ideally has some Dell hardware experience
• Very important for candidate to be a self-starter, motivated by opportunities to add value to his/her position within the company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.