ITIL Configuration Manager

Currently recruiting for a Configuration Manager. Who will be responsible for enabling Information Technology Infrastructure Library (ITIL) knowledge flow to enhance a shared understanding, learning, and decision-making across the Global Cyber Center (GCC). The Configuration Management section develops, executes, and monitors the GCC Configuration Management program. Additionally, the Configuration Manager conducts Content and Information Management, and Records Management, through the utilization of tools such as ARIMS, SharePoint Online, Microsoft Teams, Microsoft OneDrive, and other cloud and on premises solutions, in line with Army doctrine., * Deliver according to agreed service levels, maintain quality, availability, and performance standards.

• Monitor service metrics, manage incidents, and problems escalated to their level, and ensure that corrective actions are implemented effectively.
• Maintain strong relationships with business stakeholders and customers, understanding requirements (SLAs) and aligning IT services to meet business objectives.
• Collaborate with Process Owners and Process Mangers to ensure that ITIL processes supporting the service are executed efficiently.
• Identify opportunities for service improvement, implement enhancements, and ensure that lessons learned from incidents or service reviews are applied.
• Lead service reviews, audits, and improvement initiatives to optimize service performance.

Working Conditions

• 100% on-site
• Ability to sit, stand, and walk for extended periods of time
• Fine motor skills, with the ability to operate keyboards, phones, and controls

Our Core Values Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Bachelors in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering OR one of the following certifications prior to start date: Security+, SSCP Years of Experience 2 years of experience with BS/BA, 4 years of experience with AA/AS, 6 years of experience with no degree

At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.