AI Product Owner

job summary: This role is a hybrid execution position supporting the rollout of Generative AI initiatives across business operations. You will serve as the bridge between business stakeholders and delivery teams-intaking and shaping AI use cases, translating needs into clear requirements and prompts, and iteratively testing and refining outputs until they are reliable, repeatable, and fit-for-purpose. You will help establish a disciplined prompt lifecycle (design * test * refine * version) and enable end-users through guidance, examples, and adoption assets.

location: Lake Mary, Florida job type: Contract salary: $65 - 70 per hour work hours: 9am to 5pm education: Bachelors

responsibilities: Product Owner / Agile Delivery

Own and manage a backlog of AI enablement work (use cases, prompts, automation components, adoption materials) with clear priorities and acceptance criteria

Facilitate discovery and refinement sessions with stakeholders and SMEs; translate needs into user stories and iterative deliverables

Partner with Scrum Master and delivery teams to plan sprints, remove blockers, and ensure incremental value is delivered

Validate outcomes with business users; accept work based on measurable criteria and real-world usability

Business Analyst / Requirements & Process Thinking

Intake and triage AI requests; clarify the "job to be done," define scope, assumptions, constraints, and success measures

Map current-state workflows and identify where AI can reduce effort, improve quality, or accelerate cycle time

Define business rules and output standards (tone, structure, decision logic) to drive consistent AI behavior

Document requirements, risks, dependencies, and change impacts; keep stakeholders aligned

AI Builder / Prompt Engineering & Quality

Design, write, and maintain prompts and prompt templates for Microsoft 365 Copilot, Copilot Studio (Lite), and Google Gemini

Develop prompt evaluation rubrics and test suites; run structured testing across scenarios and document results

Iteratively refine prompts based on feedback, business rule updates, and model/tool changes; perform regression testing to prevent quality degradation

Create reusable patterns (prompt libraries, prompt chaining, examples) to scale consistent outcomes across teams

Collaborate with technical partners on automation flows (Power Automate) and integration points where applicable

Adoption, Change Management & Enablement

Create user enablement assets (playbooks, examples, FAQs, short trainings) to help teams safely and consistently use AI tools

Gather user feedback and usage insights; translate findings into backlog improvements

Promote a culture of experimentation with guardrails-helping users understand when and how to rely on AI outputs

Governance, Risk & Responsible Use

Operate within existing enterprise governance processes for data handling, security, and compliance

Apply practical safeguards in prompt design (clear constraints, source grounding when available, and human review expectations)

Escalate risk concerns and partner with appropriate stakeholders (privacy, security, legal, compliance) as needed

qualifications: 5+ years of experience as a Product Owner, Business Analyst, or similar role delivering business-facing technology solutions

Demonstrated experience translating business needs into clear requirements and acceptance criteria in an Agile environment

Hands-on experience using Generative AI tools to produce strong business results (prompt writing, iteration, evaluation, and refinement)

Strong written communication skills (ability to translate business rules into unambiguous instructions for both people and AI)

High attention to detail, strong analytical thinking, and a naturally inquisitive, experiment-driven mindset

Ability to manage multiple workstreams, prioritize effectively, and deliver outcomes with minimal oversight

Preferred Qualifications

Commercial P&C insurance experience (underwriting, operations, policy/billing, claims, distribution, or adjacent functions)

Experience with Microsoft 365 Copilot and Copilot Studio; familiarity with prompt/agent design in governed enterprise environments

Experience working across multiple AI platforms (e.g., Copilot and Gemini) and adapting prompts to different model behaviors

Familiarity with responsible AI concepts (privacy, security, bias, traceability) and partnering with governance stakeholders

Certifications: SAFe PO/PM, CSPO/PSPO, and/or Microsoft AI-900 (or equivalent)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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Product Owner / Agile Delivery

Own and manage a backlog of AI enablement work (use cases, prompts, automation components, adoption materials) with clear priorities and acceptance criteria

Facilitate discovery and refinement sessions with stakeholders and SMEs; translate needs into user stories and iterative deliverables

Partner with Scrum Master and delivery teams to plan sprints, remove blockers, and ensure incremental value is delivered

Validate outcomes with business users; accept work based on measurable criteria and real-world usability

Business Analyst / Requirements & Process Thinking

Intake and triage AI requests; clarify the "job to be done," define scope, assumptions, constraints, and success measures

Map current-state workflows and identify where AI can reduce effort, improve quality, or accelerate cycle time

Define business rules and output standards (tone, structure, decision logic) to drive consistent AI behavior

Document requirements, risks, dependencies, and change impacts; keep stakeholders aligned

AI Builder / Prompt Engineering & Quality

Design, write, and maintain prompts and prompt templates for Microsoft 365 Copilot, Copilot Studio (Lite), and Google Gemini

Develop prompt evaluation rubrics and test suites; run structured testing across scenarios and document results

Iteratively refine prompts based on feedback, business rule updates, and model/tool changes; perform regression testing to prevent quality degradation

Create reusable patterns (prompt libraries, prompt chaining, examples) to scale consistent outcomes across teams

Collaborate with technical partners on automation flows (Power Automate) and integration points where applicable

Adoption, Change Management & Enablement

Create user enablement assets (playbooks, examples, FAQs, short trainings) to help teams safely and consistently use AI tools

Gather user feedback and usage insights; translate findings into backlog improvements

Promote a culture of experimentation with guardrails-helping users understand when and how to rely on AI outputs

Governance, Risk & Responsible Use

Operate within existing enterprise governance processes for data handling, security, and compliance

Apply practical safeguards in prompt design (clear constraints, source grounding when available, and human review expectations)

Escalate risk concerns and partner with appropriate stakeholders (privacy, security, legal, compliance) as needed

5+ years of experience as a Product Owner, Business Analyst, or similar role delivering business-facing technology solutions Demonstrated experience translating business needs into clear requirements and acceptance criteria in an Agile environment Hands-on experience using Generative AI tools to produce strong business results (prompt writing, iteration, evaluation, and refinement) Strong written communication skills (ability to translate business rules into unambiguous instructions for both people and AI) High attention to detail, strong analytical thinking, and a naturally inquisitive, experiment-driven mindset Ability to manage multiple workstreams, prioritize effectively, and deliver outcomes with minimal oversight Preferred Qualifications Commercial P&C insurance experience (underwriting, operations, policy/billing, claims, distribution, or adjacent functions) Experience with Microsoft 365 Copilot and Copilot Studio; familiarity with prompt/agent design in governed enterprise environments Experience working across multiple AI platforms (e.g., Copilot and Gemini) and adapting prompts to different model behaviors Familiarity with responsible AI concepts (privacy, security, bias, traceability) and partnering with governance stakeholders Certifications: SAFe PO/PM, CSPO/PSPO, and/or Microsoft AI-900 (or equivalent)