IT Help Desk I

We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling Kenji Nakano at 808.452.0265.Responsibilities:* Install, configure, and maintain desktop computers, workstations, peripheral devices, and required software across assigned departments.* Investigate and resolve technical issues involving computers, printers, and related equipment, including more advanced repair work when needed.* Identify and correct network access problems affecting connections between user devices, servers, printers, and other infrastructure components.* Support the relocation of technology equipment by coordinating setup, transport, reconnection, and testing at new work areas.* Assist higher-tier technical team members by handling escalated support activities and contributing to issue resolution efforts.* Track assigned tasks and service activities to help maintain organized timelines and support project-related technical work.* Perform additional support duties as needed to ensure consistent IT service delivery and operational continuity.