IT Support Technician

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts., * Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues

• Performing PC repairs, upgrades and reimaging on Desktops and Dell Laptop systems
• Setting up new workstations and relocating existing ones (light bending/lifting required)
• Utilizing ServiceNow/SCCM to manage inbound support requests and software upgrades/rollouts
• When on-call, responding to after-hours calls from employees regarding technical issues
• Regular travel between 4 TQL Cincinnati locations providing on-site support and office moves

• PC and Network knowledge/experience required
• IT-related college degree or comparable professional experience required
• Exceptional customer service skills and a passion for helping others
• Ability to multitask in a fast-paced environment with changing priorities
• Knowledge of Microsoft Office 2016 / Office 365 and Windows 11 is a plus
• A+ and/or Microsoft Certification highly preferred

• $17.00/hr - $26.00/hr base salary and benefits package
• Reimbursement for continuous education and technical training
• Be a part of a company with a history of investing in people and technology
• Comprehensive benefits package

• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

• Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.