Pc Technical Support

Looking for someone with an understanding of organization, communication, customer service.

-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.

-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses

Other hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.

-In house training on systems and business knowledge will be provided.

-Training turnaround is 1 month.

-Soft skills important here. Call Center or Customer Service experience is a plus., In this role, the candidate will work closely with Advisors requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service.

The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.

ServiceNow

Active Directory passwords

Multifactor Authentication (MFA)

Virtual Desktop Interface (VDI)

Virtual Private Network (VPN)/ Zscaler and Pulse Secure

Azure

Office 365, including SharePoint, Teams

Hardware support for laptops, desktops

Walk up support and meeting room when in that rotation.

a. Must Haves

i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills - Must be able to maintain accuracy and confidentiality - Possess strong problem-solving and big-picture/conceptual skills - Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.

The total number of employees with this team is 40. This person will interact with other departments as well from time to time.

Skills

Desktop, pc technician, Customer service, Help desk support, phone support ms office, Troubleshooting, office 365, active directory, mac

Top Skills Details

Desktop,pc technician,Customer service,Help desk support,phone support ms office

Additional Skills & Qualifications

Strong customer service skills. Team player mentality. Patience and problem solving skills.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.