Senior Enterprise Email Administrator (Information Systems Analyst II Option S)

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois., Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Senior Enterprise Email Administrator for the Department of Innovation & Technology (DoIT), as a project leader in the engineering, design, implementation, management, and operations of the highly technical statewide application with an emphasis on mobile messaging. This position resolves a diverse set of complex problems using advanced engineering problem-solving skills, isolated troubleshooting and diagnostic methods and tools. In addition, this position provides leadership on large-scale project planning. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!, * Under administrative direction, serves as a Senior Enterprise Email Administrator for the Department of Innovation & Technology (DoIT) performing complex professional and advisory functions in System Services, including providing technical and project leadership in the implementation and management of e-mail, mobile messaging, spam and anti-virus hardware software solutions with emphasis on mobile messaging.

• Provides in-depth assessment and analysis of complex networked application needs, including developing enterprise-level network reports and developing and implementing major systems design changes.
• Maintains the Enterprise Personal Information multi-protocol network that includes various consolidated components and application processes, including developing complex test plans to be used to validate application performance before and after application updates.
• Serves as a project leader on highly complex projects while independently planning, developing, and implementing techniques for gathering and interpreting data.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
• Requires three (3) years of professional experience in System Services or a related Information Technology field.

Specialized Skills

• Requires three (3) years of professional experience in enterprise Microsoft Exchange administration, including administering Microsoft Exchange Server (on-premise) and Exchange Online within Microsoft 365 environments, supporting enterprise-level e-mail, mobile messaging, and integrated security services, including email security technologies such as Cisco Email Security (ESA), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC), and Sender Policy Framework (SPF).
• Requires three (3) years of professional experience in Microsoft Purview administration, including managing compliance, retention, data governance, and oversight functions within the Microsoft Purview Compliance Center to support statewide enterprise e-mail and messaging environments.
• Requires three (3) years of professional experience in Microsoft Active Directory (AD)/Azure Active Directory (AD) administration, including identify, access, and directory service management within hybrid environments utilizing Microsoft Entra ID.
• Requires three (3) years of professional experience with enterprise e-mail archiving and backup systems, including administration of large-scale archiving solutions (e.g., Veritas Enterprise Vault) and supporting other backup systems integrated with Microsoft 365., * Three (3) years of professional experience in enterprise Microsoft Exchange administration, including administering Microsoft Exchange Server (on-premise) and Exchange Online within Microsoft 365 environments, supporting enterprise-level e-mail, mobile messaging, and integrated security services, including email security technologies such as Cisco Email Security (ESA), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC), and Sender Policy Framework (SPF).
• Three (3) years of professional experience in Microsoft Purview administration, including managing compliance, retention, data governance, and oversight functions within the Microsoft Purview Compliance Center to support statewide enterprise e-mail and messaging environments.
• Three (3) years of professional experience in Microsoft Active Directory (AD)/Azure Active Directory (AD) administration, including identify, access, and directory service management within hybrid environments utilizing Microsoft Entra ID.
• Three (3) years of professional experience with enterprise e-mail archiving and backup systems, including administration of large-scale archiving solutions (e.g., Veritas Enterprise Vault) and supporting other backup systems integrated with Microsoft 365.
• Three (3) years of professional experience serving in a lead role on highly complex information technology projects, including planning, developing, implementing, and overseeing project components while providing technical guidance, applying quality assurance and control measures, and coordinating activities across enterprise environments, including contributing to or establishing enterprise or IT policies and standards.
• Three (3) years of professional experience performing advanced diagnostics and troubleshooting of multi-protocol network connectivity and application issues, including utilizing isolation techniques and enterprise-level diagnostic tools to identify, evaluate, and resolve complex networked application problems, and developing enterprise-level reports based on system and network analysis.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others. .
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.

Condition of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in the performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program - voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility. For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx, Work Hours: 8:30 AM - 5:00 PM Monday - Friday (Work Hours may vary)

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of