Mine Platform Customer Enablement Specialist

We are seeking a Mine Platform Customer Enablement Specialist to drive successful customer adoption, deployment, and optimization of a complex platform across global operations. This is a highly cross-functional, customer-facing role that blends technical expertise, product thinking, and stakeholder engagement. You will act as a bridge between customers, product strategy, engineering, and sales to ensure secure, scalable, and effective deployments. The ideal candidate has a strong technical foundation (networking, cybersecurity, Kubernetes or similar platforms) and the ability to translate complex concepts into clear guidance for customers. This role includes travel to customer sites and regional offices.

What You'll Do

Product and Strategy

• Serve as the product-facing lead for customer enablement
• Translate customer needs into actionable product requirements and roadmap input
• Partner with engineering to improve deployability, security, and resilience
• Support go-to-market efforts for new platform capabilities
• Develop deployment standards, reference architectures, and best practices

Customer Enablement

• Lead onboarding and technical enablement for new customers
• Act as a trusted advisor on architecture, security, and operational best practices
• Help customers understand how the platform fits into their environment
• Guide integrations across networking, security, and platform components
• Develop documentation, training materials, and reusable playbooks
• Deliver workshops and customer sessions (remote and onsite)

Technical Leadership

• Define secure deployment patterns across edge and connected environments
• Oversee configuration of networking, access control, identity, and data flows
• Ensure alignment with enterprise security and operational standards
• Support troubleshooting of complex deployment and integration issues

Cross-Functional Collaboration

• Partner closely with engineering, DevOps, and security teams
• Work with sales and customer success on pre- and post-sales engagements
• Collaborate with operations and field teams to support deployments
• Act as the voice of the customer, feeding insights back into product improvements

Day-to-Day Responsibilities

• Partner with sales and strategy teams on customer calls
• Support customer discussions, technical questions, and onboarding needs
• Respond to technical questionnaires and documentation requests
• Create and maintain customer-facing documentation and diagrams
• Help customers understand deployment models and integration considerations
• Advocate for customer needs internally and align expectations externally
• Organize and document recurring customer needs to build reusable resources
• Manage multiple customer engagements simultaneously

• Networking (LAN/WAN, VLANs, routing, firewalls, VPNs)
• Cybersecurity principles (IAM, zero trust, encryption, segmentation)
• IT/OT integration concepts

• Familiarity with Kubernetes and containerized platforms (architecture, concepts, deployments)
• Experience with cloud or hybrid environments (AWS, Azure, or similar)
• Understanding of CI/CD, DevSecOps, and infrastructure automation concepts
• Ability to troubleshoot complex, multi-layered technical issues

Professional Experience

• 5+ years in a technical role such as IT, technical product ownership, or customer enablement
• Experience working with enterprise or industrial customers in technical engagements
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Experience working in cross-functional, fast-paced environments, * Experience in mining, heavy industry, industrial automation, or IIoT environments
• Exposure to edge computing or distributed systems
• Familiarity with high-availability or remote operations environments
• Experience with infrastructure as code tools (Terraform, Ansible)
• Background in observability, monitoring, or logging platforms

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.