Cloud Onboarding and Support Engineer

Are you a client-facing IT professional ready to grow your career with a leading MSP/MSSP? At Hybridge, the leading Cloud IT MSP/MSSP/support provider for Venture Capital and Private Equity firms in the Bay Area and New York, we foster a collaborative environment filled with friendly, talented professionals who are passionate about delivering exceptional service to our clients. We're excited to announce that we have one mid-level position available for a motivated individual eager to grow in the tech industry. We are employee-owned and will not sell out to private equity, so will stay a great place to work.

What You'll Do: Gain hands-on experience with:

• Managing exciting projects.
• Deploying and configuring the newest technologies, especially AI platforms.
• TCP/IP networking, DNS, DHCP, Cisco Meraki management.
• Setting up and troubleshooting advanced Microsoft 365 and Google Workspace features like Context Aware Access
• Mobile device management and email configuration for both iOS and Android platforms.
• Building and supporting secure and well managed tech environments for our client base., If you are interested in:
• Growing your skills in the cloud IT industry.
• Working with a variety of SEC-regulated clients across different environments.
• Engaging in the latest technology, defining deployment standards, and troubleshooting.
• Collaborating effectively with clients and your team.
• Participating in exciting projects like network migration, email/collaboration migration, AI deployment, and cloud security.
• Enjoying a vibrant workplace culture both in and out of the office.

To thrive in this role, you should possess:

• A proven ability to communicate well with clients, especially General Partners and other high level executives.
• The ability to communicate clearly with teammates, often, and confidently while keeping projects on track.
• A natural instinct to take initiative.
• A proactive willingness to learn, and also mentor less experienced staff
• A strong commitment to providing exceptional customer service and taking pride in your work.
• Troubleshooting skills with Windows and/or Mac OS.
• A solid foundation in information security - with experience with SEC-regulated clients being a welcome bonus.
• Experience with System Administration.
• The ability to excel in a fast-paced highly collaborative environment, demonstrating flexibility and adaptability., This is a full-time, in-person position based in San Carlos, CA. Please note that relocation assistance is not available, and applicants must reside within a 45-minute commute of San Carlos. You must have a vehicle and valid US Drivers License. U.S. permanent work authorization is required; sponsorship for employment visas is not available.

Competitive salary

• Comprehensive health, dental, and vision insurance with zero copay health insurance
• Generous Paid Time Off (PTO) policy, including vacation, sick leave, and holidays.
• 401(k) Retirement savings plan with 100% company match.
• Free lunch, snacks, and drinks, and parking
• Ongoing training and development opportunities to help you grow your career.