Mid-Level UX Designer

We are seeking a UX/UI Designer to join an internal Customer Lifecycle Management (CLM) team focused on building a streamlined customer enrollment and management experience. This role will be responsible for designing intuitive forms, process flows, and information intake screens that simplify how new customers are enrolled and how they manage their accounts post-enrollment. This is a hands-on, execution-focused design role - not a strategic or leadership position. The ideal candidate thrives in independent work, is detail-oriented, and understands how to create clean, user-friendly form-based experiences. While the work may not be flashy, it is critical to aligning internal processes and making the customer experience seamless. The designer will initially focus on the enrollment flow used by sales reps to create customer accounts, then transition into the customer management layer - designing the experience tailored toward the end user (the customer) rather than the internal sales rep. This includes wireframing, process flow mapping, and form design across multiple intake touchpoints.

3-5 years of UX/UI design experience, with a strong emphasis on form design, information intake flows, and process-driven interfaces Proficiency in Figma - this is the primary design tool for the team Demonstrated experience designing user-facing forms, enrollment workflows, or customer management interfaces Strong understanding of process flow design and how to map complex intake steps into clean, logical user experiences Ability to create wireframes and low-to-mid fidelity prototypes independently Experience working independently with minimal oversight - must be self-directed and comfortable owning design deliverables end to end Portfolio or work samples showing form-heavy or workflow-heavy design work (e.g., onboarding flows, account creation, customer portals, intake systems)

Nice to Have Skills & Experience

Experience with Miro or Mural for collaborative process mapping and whiteboarding Background in B2B or enterprise customer lifecycle design (enrollment, account management, customer portals) Familiarity with design systems and component-based design for consistency across forms and flows Experience designing for dual audiences (internal users such as sales reps AND external end users/customers) Exposure to CRM or customer management platforms and understanding of how design integrates with backend systems

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.