Network Administrator

The mission of California Lutheran University is to educate leaders for a global society who are strong in character and judgment, confident in their identity and vocation, and committed to service and justice. Founded in 1959 in beautiful Ventura County, the university has an enrollment of about 4,000 undergraduate and graduate students who come from across the nation and around the world from a diversity of backgrounds, cultures and faiths. As a federally recognized Hispanic-Serving Institution, Cal Lutheran is looking for candidates with a dedication to and success in working in diverse communities. The university is committed to an inclusive learning and work environment that values individual differences and respects each person's dignity. Basic Function Under the direction of the Sr. Director of IT Infrastructure, administer, support and maintain the University campus network and telephone/voice services; coordinate network upgrades, adds/moves/changes for telecommunication systems. Representative Duties

• Administer, and maintain the University network, telephone and voice services. E
• Program, configure, maintain and install network equipment (switches, routers, access points, VoIP phones, cameras, etc.)
• Properly document product installation and configuration to assist in future installations and troubleshooting. E
• Assist Technical support staff and Network Administrators troubleshoot problems with the network, phones, wireless access points, security cameras and access control. E
• Monitor network throughput for issues and to improve network performance where possible
• Install, splice, terminate, test, and label copper and fiber, phone and network cabling in underground pathways. E
• Maintain job-related equipment, tools, and vehicle.
• Ensure that all network and telephone equipment is updated in the asset management system.
• Support the installation of phone and internet circuits supplied by outside vendors.
• Enhance expertise and demonstrate a desire to keep learning by attending occasional development opportunities including conferences, seminars, and online presentations.
• Perform other duties as assigned.

• Networking services and common networking protocols (TCP/IP, SMB, IGMP, POP/SMTP, BGP, OSPF, RSTP; Ethernet media; network topology; local and wide area networks; wireless networks and related protocols)
• VoIP phone systems (Mitel and eFax solutions)
• Effective communications skills - written, verbal and interpersonal; ability to discuss problems with customers and ensure quick and proper trouble diagnosis to correct problem in least amount of time
• Operating Systems including intermediate knowledge of Microsoft Windows Server 2016-2022; intermediate knowledge of Microsoft Windows 10/11; intermediate knowledge of Apple OS 11 and newer; beginning to intermediate knowledge of any flavor of Linux/Unix
• Computer proficiency and understanding of various types of Microsoft Office tools and related software - E
• Computer hardware and peripherals including; hard disks, optical drives, memory, power supply and other computer components; printers, scanners and mobile operating systems; various input devices such as barcode scanners and drawing devices; proper techniques for maintaining an inventory of hardware. E

Ability To

• Solve problems and think critically quickly - E
• Coordinate work involving both outside partners and internal customers
• Use tact and diplomacy and maintain a high level of confidentiality
• Be self-motivated to complete projects and learn new technologies
• Work well in teams as well as on your own without direct supervision
• Be personable, able to respond effectively to direction, and a willingness to learn from others
• Handle multiple tasks when faced with interruptions, and fluctuating workloads
• Work evenings and weekends as needed
• Rotate as an emergency contact, responding to system and service outages as needed
• Stoop, bend, climb ladders, pull wire, kneel, and crawl to make repairs, adjust, and/or install equipment

Minimum Qualifications Any Combination equivalent to: Associates degree or three years of experience with network and voice cabling, phone system operation, VoIP phone and voicemail programming, adds, and changes. Preferred Qualifications

• A relevant bachelor's degree is preferred;
• Experience with Mitel VoIP phone and voicemail programming, adds, and changes
• Experience with datacenter and teledata room facilities.
• Experience with telecommunications systems, including voice switching and voicemail systems.
• Five years working in a customer interfacing Help Desk/Service Desk role Licenses and other requirements Valid California Driver's License Physical Abilities Detect to understand appropriate written correspondence; operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer; communicate to exchange information in person, in writing, on the telephone and by email; stationary position for extended periods of time; move or transport light objects; position self to store and/or retrieve files Environment Indoor environment; constant interruptions; ability to work flexible hours; subject to operating a vehicle to conduct work.