Helpdesk Support Specialist

Help Desk Support Specialist | Fort Lauderdale, FL | Remote Bilingual candidates (English/Spanish) are required for this role. About the Role We are hiring a Help Desk Support Specialist to support a nationally recognized web-based compliance training platform used by universities and research institutions across the country. This is a highly visible, customer-facing role that requires excellent communication skills, professionalism, and the ability to handle a high volume of technical support requests via phone and email. Responsibilities Provide excellent customer service while handling a large volume of technical support requests via phone and email from researchers, professors, administrators, and other users. Record all customer interactions and log calls in help desk software. Work closely with help desk staff to administer the platform, including enrolling users, updating institutional information, and troubleshooting user-related issues. Set up and maintain new user accounts, profiles, and password resets. Perform other duties as assigned.

Bilingual in English and Spanish (required). High school diploma or equivalent. 1-2 years of experience in customer service and/or technical support in a call center environment. Excellent oral and written communication skills in English with a minimum typing speed of 35 WPM. Strong knowledge of HTML and web-based programs. Ability to perform in a high-paced, interactive environment where professionalism is essential. Self-motivated, resourceful, and able to work independently as well as part of a team. Must be local to Fort Lauderdale and able to come onsite as needed., Knowledge of web-based training platforms, IRB/IACUC processes, HIPAA, or university-based research. Experience with bilingual technical support.

Schedule Monday through Friday, 8am to 5pm. Occasional off-hours or overtime may be required. Additional Requirements Background check and drug test required prior to start. Job Type & LocationThis is a Contract position based out of Fort Lauderdale, FL. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.