System Analyst

• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze "soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management., This position is for a Test Manager that will perform the following primary functions during the Maintenance and Operations Phase of the Project:

1. Act as the Lead Quality Assurance Analyst on the Client Team
2. Plan and organize testing of Client and newly developed functionality
3. Provides End User support

This position will report to the Client Applications Administration Manager.

Responsibilities

Lead Quality Assurance

• Provide Management Reporting of Key Metrics for Defect Management, Overall Quality of Application and communicate End User Support issues to Client Leadership.
• Works closely with 3rd Party Software Vendor to communicate observed end user issues and defects.
• Provides data analysis and root cause analysis as needed
• Reproduces defects and demonstrates defects to development as needed
• Lead Incident Review Meetings as needed
• Organizes Defect Release Management with COTS vendor and State Team
• Performs Regression Tests
• Works with team to prepare test data, including interface data files as needed, for executing test scripts
• Executes test scripts
• Records and verify test results
• Analyzes and report test results
• Reviews test related work products, including but not limited to system test reports, training materials, Computer Based Training courses and other as needed.

Analyst - System Enhancements and Interfaces

• Works with End Users and Business Analysts to properly define requirements for given request
• Works with Functional Manager, end users and Business Analysts to assist in the analysis input and review of functional design
• Provides backup capabilities for Application Configuration of Client
• Reviews requirements, component designs and use cases and maintain test script traceability to each as applicable
• Works with the Client's Subject Matter Experts (SME) and Business Analysts to lead the development of test scenarios/test cases and test scripts of newly delivered enhancement functionality.
• Assist technical lead with development of custom reports

Training

• Assists Client Team with developing material and presenting End User Workshops
• Follows up on end user questions with Functional and Technical Experts in a timely manner

Transition and Turnover

• Lead many of the activities and coordinate all testing activities to ensure a smooth transfer and turnover from DSS to Client
• Coordinate angular migration testing schedule and transition activities
• Perform knowledge transition and transfer to Client Resources

• Bachelor's degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years' business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).

Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:

• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups., * 5+ years of experience using and configuring the Family Court Case Management (FCCMS)
• 5+ years of experience with Component Testing, Integration Testing, Performance Testing, Regression Testing and/or Acceptance Testing
• 5+ years of experience summarizing testing results and report defects
• 5+ years of experience developing custom reports.

Preferred skills (rank in order of importance):

• Experience providing end user instruction
• Experience using SQL
• Experience in Requirements Gathering, Software Analysis and Design
• Previous experience in State Government
• Previous experience with System Maintenance and operations
• Experience testing Judicial or Case Management Systems
• Experience in delivery of training
• Experience with Agile or Waterfall methodologies

Required education:

• BS or BA degree or equivalent work experience

Soft skills:

• Strong Interpersonal skills with the ability to lead
• Ability to present, communicate and teach concepts in a clear and concise manner
• Strong organizational skills
• Ability to plan, organize, instruct, and review the work of the testing team
• Ability to communicate (orally and written) effectively with technical, non-technical staff, customers/stakeholders and executives

Additional skills:

• Ability to use MS Office, MS Teams, Visual Studios, and Microsoft Test Manager effectively
• Ability to travel to Counties as needed