Application Support Engineer

Primary Skills / Must have

• Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% will be in Dev Ops[Enable] space.
• Proven track record supporting large scale multi-tiered cloud-based applications.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys
• L2-L3 Production Support, debugging skills, problem solving
• Experience working in an Agile Development environment
• Proven ability to understand and troubleshoot complex problems under pressure
• Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills
• Experience with performance troubleshooting and remediation
• Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.