Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in a primarily Mac-based environment in Mendota Heights, Minnesota. Looking for someone who enjoys solving day-to-day technology issues, supporting end users with professionalism, and keeping service requests moving efficiently. The role offers the opportunity to handle a steady stream of support needs while contributing to a reliable and positive user experience., * Provide timely support for end-user technical issues involving hardware, software, login access, and general desktop functionality while managing a consistent daily ticket workload.

• Troubleshoot and resolve problems across macOS devices, with additional support for Windows-based systems and standard business applications as needed.
• Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and helping ensure employees have the access they need.
• Maintain accurate service records by documenting incidents, solutions, and repeatable processes within the ticketing platform.
• Route more advanced or specialized issues to the appropriate internal teams and follow through to support resolution.
• Deliver clear, customer-focused communication to users while balancing priorities in a fast-paced help desk setting.

Requirements - At least 1 year of experience in help desk, desktop support, or a similar technical support role.

• Hands-on experience supporting macOS in a business environment.
• Working knowledge of Windows 10 and general Microsoft-based desktop environments.
• Familiarity with Active Directory and basic user access support tasks.
• Experience using a ticket management system such as ServiceNow, Jira, or a comparable platform.
• Strong troubleshooting ability with hardware, software, and user access issues.
• Effective communication skills and a service-oriented approach to end-user support. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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