SPECIALIST - INTEGRATION SUPPORT

• Maintains processes and compiles documentation concerning district applications and learning platforms.
• Documents and maintains an inventory of all district applications.
• Maintains access for non-teacher groups outside of the system integration as needed.
• Assist the Senior Integration Analyst with any troubleshooting related to data imports.
• Purge exited user accounts periodically.
• Roster and set up various district applications in coordination with Digital Learning.
• Troubleshoot end user access issues and escalate issues to appropriate department.
• Complete, document and assign district applications issues in Get Help work order system to staff to resolve issue.
• Resolve assigned tickets in a timely manner.
• Collaborate with Digital Learning, Information Technology and Information Systems to maintain, refine and document district processes.
• Work with district departments to establish and document all vendor support contacts for each district application.
• Maintain a points of contact directory for all district applications.
• Evaluate and analyze use of district applications and provide usage reports annually and as needed.
• Assist with generating application usage reports
• Audit district applications yearly.
• Ensure the application approval process was followed for approval prior to populating an application with student data and posting for use.
• Remove district applications as needed.
• Other duties as assigned

• High School Diploma/GED or Equivalent
• Two years of college and/or one year of specialized experience
• Or a satisfactory equivalent combination of the training and experience

Special Knowledge Skills:

• Data entry and basic knowledge of spreadsheets and databases
• Written and verbal communication skills
• Attention to details and written documentation
• The ability and reliability to function well in a team environment
• Ability to speak publicly and present professional learning to any number of district staff
• Ability to communicate effectively with technical and non-technical end-users and staff

Experience:

Three years' work experience, one of which must have involved procedures related to data validation, data verification and data reconciliation pertaining to district applications., Maintain emotional control under stress. Occasional prolonged or irregular hours. Prolonged time standing delivering professional learning.