IT Specialist

The IT Specialist I is responsible for providing exceptional end user support to the highest level and standards to the business. Job Description

The position holder will need to prioritize:

• User requirements

• Basic break/fix and root cause analysis

• Life-cycle replacement of devices

• Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc

• Monitoring and basic troubleshooting of:

• Network/server/VM infrastructure consisting of Microsoft Windows Server 2012-2019

• Active Directory - Users, security groups, adding machines to domain.

• Office 365, MS Teams, SharePoint

• Cloud-integrated applications for example Hubstor, Rubrik or similar technologies

• Work with vendors and help to explore new products and ideas

• Creation of documentation and reports

• Collaborate with the IT Site Service Team and Global Tech

• Perform any other reasonable requested duties not necessarily within the scope of this position

• Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues

PHYSICAL DEMANDS:

• Regularly works in a stationary position; occasionally travel to other sites required
• Regularly communicates with other employees/customers and must be able to exchange accurate information verbally and in written form.
• Regularly operates a computer.
• Must be able to wear personal protective equipment (PPE) while in the laboratory according to company standards.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Education: Bachelor or vocational training in IT

• Experience: 1-3 years related experience
• Language Requirements: English (Fluent) and German (Fluent).

We're committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about., About Microbial SolutionsOur Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies. About Charles RiverCharles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.