IT Quality Specialist

• Translate business needs into system designs
• Configure, test and maintain Xurrent and Power BI ITSM solutions
• Resolve incidents, answer information requests, define and implement changes and perform root cause analysis on issues and define improvements.
• Define and monitor automated controls in ITSM solutions
• Act as contact point for user communities. Communicate releases, updates and new capabilities
• Maintain documentation, runbooks, and knowledge articlesDevelop and deliver trainings and workshops

2. Configuration Management DB (CMDB) Ownership (1)

• Define, promote and maintain CMDB structure, policies and governanceEnsure data accuracy, relationships and control mechanisms

3. Reporting & Analytics

• Develop and maintain ITSM dashboards and reports (Xurrent / Power BI)
• Analyse and relate ITSM data to identify trends, gaps and improvements
• Ensure reports remain relevant and up to date .

Do you have experience in Usability?, 1. Service Management

• ITSM frameworks (ITIL, USM, ISO 20000)
• Core processes: Incident, Change, Problem, CMDB
• Translate business needs into ITSM solutions

2. Tools

• Experience with Xurrent and Power BI
• Understanding of integrations and data structures

3.Communication

• Clear communicator; simplifies technical topics
• Stakeholder engagement and training experience

4. Data & Reporting

• Builds dashboards and KPIsStrong analytical and data modelling skills

Experiences Required:

• 5+ years in IT operations or IT service management
• Proven experience improving ITSM systems and processes
• Experience with Xurrent and Power BIITIL Foundation (v4 or higher)

Preferred:

• USM foundation (Universal Service Management)

• ISO 20000

• Experience in a multinational or matrixed organization.

• Background in working with outsourced service providers and global teams.

• Experience in implementing or optimizing CMDBs and configuration management processes.

• Experience with Knowledge Management standards (KSA), * Drive for results

• Focus on the Customer

• Take ownership and accountability

• Act as a team player

• Shows courage and conviction

• People orientated

• Caring for self and others

• ITSM Solution Support

Canon is a world-leading imaging company and a global brand - driven to enrich people's lives and businesses with innovative products and smart digital solutions. At Canon, we've been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we're driven by bold ideas, collaboration, and a commitment to making a positive impact. With a strong presence across EMEA for over 60 years, our regional HQs in London and Amstelveen support operations in 120+ markets. We're proud of our diverse, inclusive culture and our philosophy of Kyosei - living and working together for the common good. Why join us? Canon champions hybrid working with a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Be part of a company that values sustainability and inclusion. Lastly, you'll find that Canon encourages continuous learning and development with a wide range of resources and support available on demand. If you're visionary, innovative, and ready to make an impact - we'd love to hear from you. Even if you don't meet all the qualifications we still encourage you to apply. With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.