IT Helpdesk Analyst

SKILLFINDER INTERNATIONAL
Charing Cross, United Kingdom
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Charing Cross, United Kingdom

Tech stack

Microsoft Windows
Agile Methodologies
System Configuration
Identity and Access Management
Issue Tracking Systems
Virtual Private Networks (VPN)
Network Troubleshooting
System Center Configuration Manager
Networking Basics
Network Connections
Citrix Systems
Powershell
Windows Remote Assistance
TCP/IP
Peripherals
Firewalls (Computer Science)
Microsoft InTune
Deployment Automation
Data Management
Gsuite
Wsus
User Administration
ManageEngine
Windows Client

Job description

  • Provide first- and second-line support to Front Office, Trading Floor, and VIP stakeholders, delivering both onsite and remote assistance across a high-pressure environment.
  • Manage, triage, and resolve incidents and service requests in line with ITIL processes and internal SLAs, ensuring timely and accurate updates.
  • Build, configure, and maintain desktop and laptop estates, peripherals, and network connectivity within fast-paced trading environments.
  • Administer and support core enterprise platforms including Microsoft 365, Google Workspace, Citrix, SCCM, and Intune.
  • Diagnose and resolve hardware, software, and network issues across Windows client and server systems.
  • Support market-data and trading applications such as Bloomberg, Reuters Workspace, and Ion Trading, ensuring minimal disruption to Front Office operations.
  • Deliver secure and compliant onboarding/offboarding processes, including account provisioning, hardware setup, and access management.
  • Maintain clear and accurate documentation covering incidents, procedures, and configuration changes.
  • Collaborate closely with infrastructure, networking, and application teams to ensure seamless end-to-end service delivery.
  • Contribute to internal audits, system reviews, and continuous service-improvement initiatives.

Requirements

  • Demonstrable experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or wider Financial Services.
  • Strong technical proficiency with Windows 11, Microsoft 365 administration, Google Workspace, and Citrix environments.
  • Hands-on experience with ManageEngine, WSUS, and automated software deployment tools.
  • Basic PowerShell Scripting for user, system, and automation tasks.
  • Solid understanding of network fundamentals including TCP/IP, VPN, DMZ, and Firewall concepts.
  • Exposure to market-data platforms and trading-floor technologies (Bloomberg, Reuters, Ion).
  • Working knowledge of ITIL service management frameworks and enterprise ticketing systems.
  • Familiarity with AGILE methodology and collaborative delivery practices.
  • Excellent communication and interpersonal skills, with proven capability supporting high-profile and time-sensitive users.
  • A proactive, customer-focused approach to troubleshooting and problem resolution.

Apply for this position