IT Helpdesk Analyst

Our client, a leading consultancy in the technology sector, is currently seeking an IT Helpdesk Analyst on a contract basis to join their dynamic team. This role involves providing first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely., * Providing first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely

• Managing and resolving incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs
• Building, configuring, and maintaining desktop and laptop systems, peripherals, and network connectivity within trading environments
• Administering and supporting core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune
• Troubleshooting and resolving hardware, software, and network-related issues on Windows client/server systems
• Supporting market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading
• Assisting in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees
• Maintaining accurate documentation for incidents, processes, and configuration changes
• Collaborating with infrastructure, networking, and application support teams to ensure seamless IT service delivery
• Participating in internal audits, system reviews, and ongoing service improvement initiatives

• Experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services
• Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms
• Experience with Manage Engine, WSUS, and automated software deployment
• Basic PowerShell scripting for user and system administration
• Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts
• Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion)
• Understanding of ITIL service management processes and ticketing systems
• Understanding of AGILE work methodology
• Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments
• A proactive and customer-oriented approach to technical problem solving

If you possess the expertise and skills required for this role and are ready for a challenging yet rewarding position, we would love to hear from you. Apply now to join our client's dedicated team of IT professionals.

This is a contract role, Inside IR35, initially until the end of September 2026. This role is full-time on client site in London.