IT Support Assistant

Reporting to the Head of IT, the IT Support Assistant provides first-line support to users, diagnosing and resolving technical, hardware, software and application issues by phone, in person, or remotely.

The role also supports user onboarding and offboarding, including account setup, device preparation, access changes, and removal of leaver access. The IT Support Assistant works closely with the Managed Service Provider to escalate issues, follow up tickets, and support day-to-day IT operations.

The role requires awareness of Information Security policies, Cyber Essentials requirements, and the importance of protecting company systems and data., * Provide first-line IT support and ensure systems, applications and user devices run effectively.

• Respond to support requests within agreed timescales and manage multiple open tickets at the same time.
• Set up new users, accounts, devices and profiles as part of the onboarding process.
• Support offboarding activities, including removal of access, account changes, and device recovery.
• Assist with password issues, access requests and general user queries.
• Support the roll-out of new applications, systems and IT improvements.
• Work closely with the Managed Service Provider, application suppliers and internal teams to resolve issues and escalate where required.
• Maintain and update IT asset lists, systems and portals.
• Promote cybersecurity best practices and support compliance with IT security policies and Cyber Essentials requirements.
• Test and evaluate new technology where required.

• Minimum of two years' experience in an IT support or similar role.
• Good knowledge of operating systems, hardware, enterprise backup and recovery procedures, and system monitoring tools.
• Hands-on experience with Microsoft cloud technologies, including Microsoft 365, SharePoint, OneDrive, and Entra ID.
• Understanding of ITIL principles and cybersecurity best practices.
• Strong communication and problem-solving skills with the ability to prioritise workloads effectively.
• Ability to handle confidential company information with professionalism and discretion.
• A bachelor's degree in a related field or relevant professional certifications would be advantageous

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained. We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities. Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK's most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?, Why Join Cardo Group? We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with. Our commitment to Equity, Diversity, and Inclusion is rooted in our core values: * Teamwork - We collaborate, support one another, and achieve more together. * Integrity - We act with honesty, fairness, and transparency in everything we do. * Excellence - We set high standards and deliver quality for our people and our customers. * Respect - We value every individual and create a space where all voices are heard. We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.