1st Line IT Support Technician

Essential:

A minimum of 1 year's experience in IT support.

Proficiency in supporting Windows desktop operating systems.

Strong understanding of PC, laptop, and printer hardware.

Comprehensive knowledge of the full Microsoft Office suite.

Basic understanding of IT networking principles and cabling.

Excellent telephone etiquette, with strong interpersonal and communication skills.

Demonstrated problem-solving skills with a methodical approach.

A UK driving licence and access to your own vehicle are essential.

Desirable:

Previous experience in an MSP environment.

Familiarity with supporting VoIP systems.

Experience in Office 365 administration.

Ability to support Mac OSX.

Basic proficiency in server administration tasks, such as Active Directory user account management and password resets.

As a 1st Line IT Support Technician, you will play a key role in delivering excellent customer service and technical support. This will include answering calls, providing remote assistance, and managing escalations effectively. You will also have the opportunity to provide on-site technical support when required, contributing to the overall success of the team., 1st Line Support, Office 365, Windows IT Support, Technical Support, Helpdesk, Service Desk, London, MSP, IT Managed Services.

Starting salary of up to £32,000 per annum.

28 days' holiday, including bank holidays.

Hybrid working.

Performance-related bonus scheme, paid twice per year.

Excellent training and funding for certifications.

Paid study leave.

Travel pay for site visits, including company travel card support.

Company social events.

Smart casual dress code policy.