Senior AWS Connect Developer
Role details
Job location
Tech stack
Job description
Senior AWS Connect Developer 12 Month contract initially Based: Remotely Rate - £Market rates p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Senior AWS Connect Developer's on a long term program of work.
Key Responsibilities:
- Translate business requirements into technical AWS Connect contact centre solutions
- Design complex IVR workflows, dynamic routing, skill-based queues, and agent hierarchies
- Configure routing profiles, hours of operation, fallback & failover strategies
- Develop and configure contact flows, routing logic, and agent experiences
- Build Back End integrations using AWS Lambda, API Gateway, S3
- Integrate Amazon Connect with CRM systems (Salesforce/ServiceNow), external APIs, and enterprise platforms
- Lead migration from Legacy platforms (eg, Avaya) to Amazon Connect
- Optimize call routing performance, system resilience, and availability
- Support production releases, testing, and stabilization phases
Key Skills & Experience:
- Strong expertise in Amazon Connect (IVR, call flows, routing profiles)
- Strong expertise in AWS services like Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch
- Ability to design and implement end-to-end integration between Amazon Connect and Salesforce Service Cloud Voice, including CTI enablement
- Strong expertise in Lambda development (Python)
- Strong experience in Amazon connect components (Agent, Queue, reports configurations)
- Strong understanding of Contact center operations (ACD, IVR, CTI, routing)
- Strong understanding of CCaaS platforms and customer experience solutions
- Strong Experience with Telephony and customer journey design
- Experience in Migration programs (Avaya ? Amazon Connect), CI/CD, IaC (Terraform/CloudFormation)
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Requirements
- Strong expertise in Amazon Connect (IVR, call flows, routing profiles)
- Strong expertise in AWS services like Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch
- Ability to design and implement end-to-end integration between Amazon Connect and Salesforce Service Cloud Voice, including CTI enablement
- Strong expertise in Lambda development (Python)
- Strong experience in Amazon connect components (Agent, Queue, reports configurations)
- Strong understanding of Contact center operations (ACD, IVR, CTI, routing)
- Strong understanding of CCaaS platforms and customer experience solutions
- Strong Experience with Telephony and customer journey design
- Experience in Migration programs (Avaya ? Amazon Connect), CI/CD, IaC (Terraform/CloudFormation)