Merchandise & Website Administrator

We are seeking a highly organised and detail-focused Merchandising & Website Administrator to support the day-to-day management of our product range across both in-store and online channels. This role plays a key part in ensuring our product data, pricing, promotions and online content are accurate, engaging and aligned with our commercial strategy.

Working closely with buying, marketing and retail teams, the successful candidate will maintain product information, coordinate website updates, and support merchandising activities to maximise sales and customer experience. The role requires strong administrative skills, a commercial mindset, and the ability to work efficiently in a fast-paced retail environment., * Updating products and prices on various systems

• Creating and pricing new product range spreadsheets, including writing descriptions
• Writing website copy and product descriptions
• Photographing swatches for use on the website
• Liaising with stores regarding products, pricing and order queries
• Online interaction with customers on live chat, answering product and order queries
• Managing Trustpilot reviews, including investigating and responding where required
• Liaising with third party service provider
• Entering and monitoring sales onto our sales management system
• Support other Head office functions, such as merchandising and logistics
• Support individual stores with administration support as and when required
• Any other duties as and when required

Do you have experience in Sales?, * Detail oriented

• Works effectively, independently and to deadlines
• Highly organised and able to multi-task and effectively prioritise
• Reliable, honest and responsible
• Excellent written communication skills and professional telephone manner
• Proficient in the use of MS Office Suite
• Team player with a flexible, 'can-do' outlook
• Readily takes initiative

Performance Competencies and Criteria:

• Demonstrates ability to maintain a fast work pace, managing multiple priorities simultaneously often under pressure while maintaining a positive attitude
• Demonstrates high organisational and planning skills
• Demonstrates excellent oral, written, and interpersonal communication skills
• Demonstrates the ability to work as an effective team member
• Contributes to a team environment to promote the success of Fairway Furniture
• Demonstrates the ability to determine priorities and be self-directed
• Demonstrates a significant ability for discretion and confidentiality in handling sensitive issues
• Demonstrates proficiency in a variety of computer applications on a PC platform
• Demonstrate attitudes and behaviours consistent with Fairway Furniture's values

Person Specification:

Knowledge and Qualifications:

• An understanding of the demands of the retail sector
• An understanding of the multi-faceted workload within a retail environment
• An understanding of the need to always portray a professional image
• A comprehensive and up-to-date knowledge of office systems and procedures
• An understanding of organisational methods and how to make best use of limited time to the greatest effect
• Knowledge of administration practices and procedures
• Well developed interpersonal and influencing skills, enabling the post holder to negotiate with staff and deal with sensitive and confidential matters with tact and discretion
• Excellent communication skills and command of the English language
• Excellent organisational skills, the ability to prioritise in the face of competing demands
• A good knowledge of Microsoft Word, Excel and Outlook

Experience:

Essential

• Previous experience within an office administration department
• Working in a busy office and being able to work effectively to short timescales
• Drafting correspondence
• Proven success in completing tasks to tight deadlines and working without supervision
• Experience of social media and a desire to develop such skills further
• Good numerical skills

Desirable

• In-depth knowledge of Excel and a preparedness to learn a proprietary EPOS/Accounts platform
• Experience with photo manipulation products such as Adobe Photoshop
• Commitment to working collaboratively and as part of a team
• Proactive & attentive to detail
• Awareness of maintaining confidentiality
• Ability to work under pressure
• Commitment to Fairway Furniture's Equality Policy and the ability to work harmoniously with colleagues, visitors and people of all cultures and backgrounds

Pulled from the full job description

• Employee discount
• Free parking
• Company pension
• Cycle to work scheme
• On-site parking, Salary: £29,500 (FTE) plus admin bonus based on a structured scheme

Hours: 37.5 hours per week, over 5 days, * Company pension

• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking