IT Helpdesk Analyst - Investment Banking (Contract)

SKILLFINDER INTERNATIONAL
Charing Cross, United Kingdom
2 days ago

Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Charing Cross, United Kingdom

Tech stack

Microsoft Windows
Agile Methodologies
Issue Tracking Systems
Virtual Private Networks (VPN)
Network Troubleshooting
System Center Configuration Manager
Network Connections
Citrix Systems
Powershell
TCP/IP
Peripherals
Firewalls (Computer Science)
Microsoft InTune
Gsuite
Wsus
ManageEngine
Windows Client

Job description

Role Overview

We are seeking an experienced IT Helpdesk Analyst to support a high-performance Investment Banking environment. This role requires a confident, technically strong professional who can provide first and second-line support to Front Office, Trading, and VIP users in a fast-paced, business-critical setting.

Key Responsibilities

  • Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
  • Manage incidents, service requests, and technical issues in line with ITIL processes and internal SLAs.
  • Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
  • Administer and support Microsoft 365, GSuite, Citrix, SCCM, and Intune.
  • Troubleshoot hardware, software, and network issues across Windows client/server systems.
  • Support market data and trading applications including Bloomberg, Reuters Workspace, and IonTrading.
  • Assist with user onboarding and offboarding, ensuring secure and compliant setups.
  • Maintain accurate documentation for incidents, processes, and configuration changes.
  • Collaborate with infrastructure, networking, and application teams to ensure seamless service delivery.
  • Participate in audits, system reviews, and continuous service improvement initiatives.

Required Skills and Experience

  • Proven background in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
  • Strong knowledge of Windows 11, Microsoft 365 administration, GSuite, and Citrix.
  • Experience with ManageEngine, WSUS, and automated software deployment.
  • Basic PowerShell Scripting for user and system administration.
  • Understanding of TCP/IP, VPN, DMZ, and Firewall concepts.
  • Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
  • Familiarity with ITIL service management and ticketing systems.
  • Understanding of AGILE methodologies.
  • Excellent communication skills and the ability to support high-profile users in demanding environments.
  • Proactive, customer-focused approach to problem solving.

Requirements

We are seeking an experienced IT Helpdesk Analyst to support a high-performance Investment Banking environment. This role requires a confident, technically strong professional who can provide first and second-line support to Front Office, Trading, and VIP users in a fast-paced, business-critical setting., * Proven background in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.

  • Strong knowledge of Windows 11, Microsoft 365 administration, GSuite, and Citrix.
  • Experience with ManageEngine, WSUS, and automated software deployment.
  • Basic PowerShell Scripting for user and system administration.
  • Understanding of TCP/IP, VPN, DMZ, and Firewall concepts.
  • Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
  • Familiarity with ITIL service management and ticketing systems.
  • Understanding of AGILE methodologies.
  • Excellent communication skills and the ability to support high-profile users in demanding environments.
  • Proactive, customer-focused approach to problem solving.

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